Senior Customer Success Specialist
2 days ago
Senior Customer Success Specialist – VisionTrack Overview We are seeking an experienced and strategic Senior Customer Success Specialist to own a portfolio of Enterprise accounts. You will act as a trusted advisor to senior stakeholders, driving long-term adoption, renewals, and measurable ROI. This role is central to protecting and growing our most strategic relationships by ensuring customers realise value, remain engaged, and become advocates for our solutions. Key Responsibilities Lead onboarding and implementation for Enterprise customers, ensuring seamless deployment and executive stakeholder alignment. Deliver tailored training programs for Enterprise customers (on‑site workshops, virtual sessions, and “train‑the‑trainer” models). Partner with customer leadership to embed training into their internal processes, ensuring adoption across multiple sites/regions. Build a library of enterprise‑focused training collateral to support consistent global adoption. Own customer success for a defined portfolio of Enterprise accounts with a focus on renewals, retention, and expansion influence. Deliver strategic account success planning and support Account Managers with regular business reviews (QBRs) to demonstrate ROI and value. Act as a voice of the customer internally, influencing product roadmap, support, and operational improvements. Track and report success metrics: renewal rate/value, churn, adoption, NPS/CSAT, and advocacy creation. Drive advocacy programs by securing case studies, testimonials, and references from Enterprise accounts. Skills & Experience Significant experience in delivering customer training, including workshops, executive sessions, and scaled training programs. Strong ability to build executive‑level relationships and influence senior stakeholders. Proven track record of delivering structured success plans and measurable ROI. Exceptional presentation, facilitation, and negotiation skills. Skilled at managing complex onboarding, integrations, and adoption programs. Experience leading QBRs and executive business reviews. Data‑driven, with ability to link adoption to measurable customer outcomes. Excellent written and verbal communication skills. Job Details Seniority level: Mid‑Senior level Employment type: Full‑time Job function: Other Industries: Consumer Services Referrals increase your chances of interviewing at VisionTrack by 2x. #J-18808-Ljbffr
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Senior Customer Success Specialist
1 week ago
Royal Tunbridge Wells, United Kingdom Thinkways Software Technologies Pvt. Ltd. Full timeSenior Customer Success Specialist Thinkways Software Technologies Pvt. Ltd. What You’ll Be Doing Leading smooth, confident onboarding experiences for large, complex customers. Delivering impactful training — from hands‑on workshops to virtual sessions and “train‑the‑trainer” programs. Partnering with customer leadership to embed knowledge into...
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Senior Customer Success Specialist
1 week ago
Royal Tunbridge Wells, United Kingdom Gerrard White Full timeJoin Us as a Customer Success Leader Driving Impact at Scale Are you passionate about helping customers get real value from the solutions they use? Do you thrive on building strong relationships, guiding senior stakeholders, and creating customer experiences that truly make a difference? xsabvtc If so, this role puts you at the heart of long-term customer...
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Senior Customer Success Specialist
1 week ago
Royal Tunbridge Wells, United Kingdom Gerrard White Full timeJoin Us as a Customer Success Leader Driving Impact at Scale Are you passionate about helping customers get real value from the solutions they use? Do you thrive on building strong relationships, guiding senior stakeholders, and creating customer experiences that truly make a difference? xpwpeyx If so, this role puts you at the heart of long-term customer...
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Senior Customer Success Specialist
1 week ago
Royal Tunbridge Wells, United Kingdom Gerrard White Full timeJoin Us as a Customer Success Leader Driving Impact at Scale Are you passionate about helping customers get real value from the solutions they use? Do you thrive on building strong relationships, guiding senior stakeholders, and creating customer experiences that truly make a difference? xwwtmva If so, this role puts you at the heart of long-term customer...
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Senior Customer Success Specialist
1 week ago
Royal Tunbridge Wells, United Kingdom Gerrard White Full timeJob DescriptionJoin Us as a Customer Success Leader Driving Impact at ScaleAre you passionate about helping customers get real value from the solutions they use? Do you thrive on building strong relationships, guiding senior stakeholders, and creating customer experiences that truly make a difference? If so, this role puts you at the heart of long-term...
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Senior Customer Success Specialist
1 week ago
Tunbridge Wells, United Kingdom Gerrard White Full timeJoin Us as a Customer Success Leader Driving Impact at Scale Are you passionate about helping customers get real value from the solutions they use? Do you thrive on building strong relationships, guiding senior stakeholders, and creating customer experiences that truly make a difference? If so, this role puts you at the heart of long-term customer growth and...
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Royal Tunbridge Wells, United Kingdom Thinkways Software Technologies Pvt. Ltd. Full timeA leading software company in the UK is seeking a Senior Customer Success Specialist. You will lead customer onboarding and training initiatives while building enduring relationships centered on value and retention. This role requires strong stakeholder management and data-driven strategies to ensure successful customer outcomes. A competitive salary and...
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Senior Enterprise Success Strategist
2 days ago
Royal Tunbridge Wells, United Kingdom VisionTrack Full timeA leading technology company in the UK is seeking a Senior Customer Success Specialist. This role involves managing a portfolio of Enterprise accounts, fostering long-term customer relationships, and driving adoption and ROI through tailored training programs. The ideal candidate will have extensive experience in customer training and a proven ability to...
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Recruitment Consultant
2 days ago
Royal Tunbridge Wells, United Kingdom Higher Success Full time1 day ago Be among the first 25 applicantsThis range is provided by Higher Success. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.Base pay rangeDirect message the job poster from Higher SuccessSales Director (Co-Founder) HR & Rec2Rec recruiter AND helping Recruitment Founders secure...
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Recruitment Consultant
4 days ago
Royal Tunbridge Wells, United Kingdom Higher Success Full time1 day ago Be among the first 25 applicantsThis range is provided by Higher Success. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.Base pay rangeDirect message the job poster from Higher SuccessSales Director (Co-Founder)HR & Rec2Rec recruiter AND helping Recruitment Founders secure InvestmentA client...
