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Member Services Manager
3 weeks ago
Member Services Manager (Pensions)
Location
Wiltshire (Hybrid Working Available)
Contract
Permanent
Hours
Full Time
Salary
£52,759 - £55,143 per annum
Role Summary
We are working on behalf of a local authority client to recruit a Member Services Manager to lead their Pensions Benefits Administration Team. This is a fantastic opportunity for a pension professional to step into a dynamic leadership role with responsibility for managing service delivery to over 170 employers across the Wiltshire Pension Fund, ensuring members receive a high-quality, customer-focused experience.
Key Responsibilities:
Lead and manage a team of 11 pension professionals, ensuring service standards and targets are met.
Act as the escalation point for complex pension benefit queries.
Ensure compliance with the Local Government Pension Scheme (LGPS) regulations and wider pensions legislation.
Drive continuous improvement across processes and service delivery, implementing change where needed.
Develop staff knowledge and capabilities through training, coaching and performance management.
Oversee responses to complaints, disputes and escalations, ensuring learning is embedded.
Contribute to fund-level planning, project implementation and service transformation initiatives.
Provide expert guidance and training to employers, members and stakeholders.
Requirements:
Significant experience in administering a large defined benefit pension scheme, ideally LGPS.
CIPP Foundation Degree / PMI Diploma (or equivalent pensions qualification).
Proven experience managing, coaching and developing a high-performing team.
Strong understanding of pension regulations, policies and associated legislation.
Excellent communication, analytical and interpersonal skills.
Experience working with pension systems (ideally Altair) and Microsoft Office suite.
Proactive, solution-focused mindset with the ability to lead change.
If you are interested in this position and meet the above criteria, please send your CV now for consideration.
If you require any additional information regarding the position, please call George at Service Care Solutions.
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