Funeral Service Operative Level Three

Funeral Service Operative - Level 3 Location: Bernard Williams and Son Funeral Director, Cornwall Job Type: Permanent, 38.33 Hours per week Salary: £28,003 per annum (£14.05 per hour) Why This Role Matters At Dignity we believe every farewell should be handled with compassion, dignity and care. Your role ensures families feel supported, respected and reassured throughout the process. The Role You will support every stage of the funeral process – from preparing vehicles and venues to assisting with ceremonial duties and family interactions. This physically active, hands‑on role requires empathy, reliability and a calm, respectful presence. As a representative of your local branch and the wider Dignity Group you will help maintain our trusted presence in the community. You will support your team through training and mentoring, stay current with training requirements, and act as the main point of contact for all Funeral Service Operatives within your branch and team. Conduct regular one‑to‑ones, team meetings and support the Funeral Director. Key Responsibilities Support the Care Centre Managers and lead diary coordination. Oversee the training and mentoring of Level 1 and Level 2 Funeral Service Operatives. Carry out one‑to‑ones with the team to meet training and development needs. Participate in an out‑of‑hours on‑call rota (including nights/weekends) to support families, take first calls and lead on in‑caring. Complete garage orders to support operational efficiency and lead back‑of‑house, including service delivery. Support the Funeral Director in delivering a seamless service and ceremonial work. Manage the rotas and staffing to ensure the cost of funeral delivery is managed and overtime and casual staff usage aligns with business requirements. Prepare the deceased (washing, dressing, presentation) in accordance with family, religious or cultural wishes. About You We’re Looking For Someone Who Is confident in overseeing team training, mentoring and conducting regular 1‑to‑1s. Has experience in a Team Leader or shift management role. Demonstrates empathy, professionalism and composure under pressure. Has a respectful, caring approach when supporting both colleagues and families. Is physically capable of manual handling tasks, including lifting and carrying. Is comfortable working in direct contact with the deceased in a variety of conditions. Is reliable, flexible and can work outside standard hours when needed. Takes pride in presenting themselves in a professional and dignified manner. Holds a Full UK Driving Licence (essential). No previous funeral experience is necessary; however experience within a management role is essential. Full training will be provided in line with Dignity’s training and induction programme. What We Offer A fulfilling and meaningful role supporting families in your community. Full training and personal development opportunities. 30‑33 days annual leave, inclusive of bank holidays. Uniform and all necessary equipment provided. Company pension and life assurance. Access to an employee assistance programme for wellbeing support. Annual company bonus. Next Steps To apply, simply click the ‘apply’ button to submit your application and a member of our Talent Acquisition Team will be in touch. About Us We are Dignity, one of the UK’s oldest and most trusted funeral providers, with over 200 years of history, 570 branches and 46 crematoria. From launching the UK’s first funeral plan to helping shape modern regulation, we have led the way in supporting families with care, compassion and professionalism. We’re building the UK’s leading end‑of‑life company and also operate Farewill, the country’s largest will writer and one of the UK’s top probate providers. FCA Statement We are regulated by the FCA, so some roles may be subject to background checks. Equality, Diversity and Inclusion Statement We believe diverse teams make better decisions, build better products and create a better place to work. Whoever you are, wherever you’re from, and whatever your life looks like, we’d love to hear from you. If there’s anything you need to make the process more accessible, please let us know. #J-18808-Ljbffr