Customer Support Call Centre Operator
2 weeks ago
Job Description Location: 59 Moy Road At the Donnelly Group we pride ourselves on the consistently high level of customer service we provide which starts the moment we receive a phone call from a customer, supplier or manufacturer. In order to support this aim we wish to recruit a full time permanent Customer Support Call Centre Operator. The Role To answer and process all incoming calls made to the business/site in an efficient, courteous and timely manner and in doing so deliver an excellent customer experience. About The Role Key Responsibilities Answer all calls as soon as it enters the system. Consult with each caller, and obtain as much information as possible, so that calls are directed to the appropriate person or department on the first occasion. Transfer each call to the relevant member of staff. Transfer calls to the agreed Hunt Group or nominated person if the relevant member of staff is not available. Take, and pass on via email to the relevant member of staff, messages giving appropriate details of the caller and reason for the call when it has not been possible to connect a call. Escalate issues concerning calls not being answered to the Team Leader or directly to the relevant department manager. Treat callers with respect and courtesy at all times. Handle callers’ personal information in line with GDPR. Flexible working pattern to cover the core hours of the business. This is not an exhaustive list of duties and the post holder will be required to undertake any other reasonable duties discussed and directed by the line manager. Donnelly Group is an equal opportunities employer. The company reserves the right to expand the short listing criteria to facilitate the short listing process and close the vacancy when a suitable number of applicants have been received. Skills Needed Servicing About The Company The Donnelly Group has been synonymous with the motor industry in Northern Ireland since 1947 when Peter Donnelly started a vehicle repair and taxi business in Caledon on the border of Co Tyrone and Armagh. Since then the Donnelly Group has become the largest family‑owned automotive company in Northern Ireland. We offer competitive salaries, industry‑leading work‑life balance, generous holiday allowance, continuous training and development, wide‑ranging benefits, and an opportunity to give volunteering time back to the communities within which we serve through the Donnelly Group Foundation. Company Culture Our teams across all our branches get involved with fundraising for our nominated charity partner, through football tournaments, Donnelly Group bake‑off events, dragon boat racing, abseiling, cycling events as well as having a ‘Foundation Day’; a paid day off, to get involved with community projects. We like to feel that we work hard and play hard. Required Criteria Excellent telephone manner High level IT Skills Right to work in the UK GCSEs in Maths, English & IT or equivalent Relevant proven experience in a customer service rolePossess excellent communication skills Must be able to work independently in a busy, demanding environment Demonstrate a professional and friendly manner, effective listener, polite, and calm. Desired Criteria Previous experience operating a busy switchboard would be an advantage but not essential as training will be provided. Closing Date: Monday 15th December, 2025 Contract Type: full time Salary: Based on Experience #J-18808-Ljbffr
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Customer Support Call Centre Operator
2 weeks ago
Dungannon, United Kingdom Donnelly Group Full timeA family-owned automotive company in Northern Ireland seeks a full-time Customer Support Call Centre Operator. The role involves efficiently answering customer calls, directing them appropriately, and ensuring an exceptional customer experience. Candidates must demonstrate excellent telephone manner, high IT skills, and prior customer service experience....
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Customer Support Call Centre Operator
2 weeks ago
Dungannon, United Kingdom Donnelly Group Full timeJob Description Customer Support Call Centre Operator – Part Time at Donnelly Group Location 59 Moy Road, Craigavon, Northern Ireland About The Role To answer and process all incoming calls made to the business/site efficiently, courteously, and promptly, delivering an excellent customer experience. Key Responsibilities Answer all calls as soon as they...
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Call Centre Operator
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Dungannon, United Kingdom Donnelly Group NI Full timeAt the Donnelly Group we pride ourselves on the consistently high level of customer service we provide which starts the moment we receive a phone call from a customer, supplier or manufacture. In order to support this aim we wish to recruit a full time permanent Contact Centre Operator. **The Role**: To answer and process all incoming calls made to the...
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Dynamic Part-Time Call Centre Support Specialist
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Dungannon, United Kingdom Donnelly Group Full timeA local customer service provider in Northern Ireland is seeking a part-time Customer Support Call Centre Operator. This role involves handling incoming calls, directing them to the appropriate staff, and ensuring excellent customer service is provided. Applicants should possess strong communication skills, be able to work independently, and demonstrate...
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