Hire Direct Customer Contact Lead

Customer Contact Lead Monday to Friday - 37.5 hours per week. Speedy are the UK’s leading hire provider with the widest range of tools, specialist hire equipment, plant and support services – everything for every job. Are you ready to take on a pivotal leadership role within Hire Direct? Speedy Hire is looking for a Customer Contact Lead to drive operational success, enhance customer satisfaction, and ensure top‑tier safety and performance. Responsibilities Oversee daily operations for Hire Direct, ensuring smooth and efficient order processing, allocation, and delivery. Implement and maintain operational best practices, ensuring adherence to Speedy Hire’s policies, procedures, and safety standards. Drive consistent service levels, ensuring on‑time delivery and collection targets are met. What You’ll Need Proven operational management experience of a large team across multiple sites. Be able to deliver sustained growth and profitability through operational effectiveness and service excellence regionally. Evidence of attained sales and profitability growth. Demonstrate a clear understanding of leadership skills. Excellent communication and organisational skills. Ability to prioritise work load and work under pressure and to strict deadlines. Excellent understanding and experience of managing Health and Safety practices at work. Ability to support your business unit/team to deliver our ESG Strategy – Decade to Deliver. Driving licence. Desirable Previous hire industry experience. Local area knowledge of the market and sectors. What We Offer 26 days holiday (plus bank holidays). Life assurance. Pension Scheme. Canteen facilities. 95% discount across the Speedy brand. Opportunities for training, development and career progression. Voluntary Health Cash Plan. My Staff Shop: discounts and offers for shopping etc. across many suppliers. Green Commute Initiative: Work scheme for cycling. PAM – Employee Assistance Program (EAP): Offers free and confidential support and counselling to help you through matters such as wellbeing, divorce, legal, and financial management. Why Join Speedy? At Speedy, we pride ourselves on delivering industry‑leading services. As a Customer Contact Lead, you’ll have the opportunity to make a tangible impact on the business, leading a talented team to new heights and driving operational and commercial success. Speedy operates an industry‑leading Work Life Balance initiative, demonstrating our commitment to reducing core contracted hours, supporting colleague wellbeing, and identifying more balanced work patterns for our colleagues. Talk to us about a range of hybrid and flexible working arrangements to suit your needs including flexible start/finish times, shorter days, term time hours and job share opportunities. Speedy offer a Career Line of Sight which enables a detailed understanding of the route to progression and growth within the Speedy Group. Please be aware that Speedy reserves the right to close our vacancies earlier than the listed date if we have received a high level of applications. We would recommend that if you wish to be considered that you complete the application as promptly as possible. Please be aware that some roles within The Speedy Group UK&I may require a DBS, Credit or Security Clearance Check. The Speedy Group is an equal opportunity employer where we embrace diversity in all its forms and fostering an inclusive environment for all people to do the best work of their lives with us. Link below to our policies in line with our ESG Governance. All applicants will be considered for employment without attention to ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, veteran, neurodiversity status or disability status. All roles within The Speedy Group require proof of right to work in the UK by the start of employment. #J-18808-Ljbffr