First Line Support Analyst
2 weeks ago
First Line Support £24, (hybrid after probation) The Company A large-scale enterprise providing essential operational and technical support to its nationwide network of branches. By centralising key services and systems, the company ensures consistency, reliability, and efficiency across all locations - enabling each branch to focus on delivering quality service to their local communities. The Role As a first line support analyst, you will be speaking directly with customers, logging their issues, and managing tickets relating to their problems. You will handle cases yourself where possible or elevate them to the wider team when necessary. This is a fantastic chance to gain hands‑on experience, develop your technical and communication skills, and build a strong foundation in IT support. Your salary will increase proportionally as you gain experience and progress within the team, offering a clear and rewarding career pathway with plenty of learning opportunities. Your Responsibilities Act as the first point of contact for customers, providing first line support for application issues. Communicate professionally with customers to understand and document their technical problems. Log, manage, and update support tickets accurately using the company's helpdesk system. Troubleshoot and resolve issues where possible, following clear processes and guidelines. Escalate more complex or unresolved issues to senior team members or relevant departments and learn from the seniors. Follow up with customers to ensure issues are resolved to a high standard of satisfaction. Collaborate with colleagues to share knowledge and continuously improve the support function. Take part in ongoing training and development to grow your technical skillset and progress within the team. The ideal Candidate would have A degree in Computer Science, IT, or a related technology discipline. A genuine eagerness to learn and develop new skills within a fast‑paced environment. A proactive approach, demonstrating initiative to expand their knowledge beyond day‑to‑day tasks. Strong communication skills, both written and verbal. The ability to work both independently and as part of a collaborative team. Oscar Associates (UK) Limited is acting as an Employment Agency in relation to this vacancy. To understand more about what we do with your data please review our privacy policy in the privacy section of the Oscar website. #J-18808-Ljbffr
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East Midlands, United Kingdom Oscar Technology Full timeA large-scale enterprise in the UK is seeking a First Line Support Analyst to provide efficient customer service by logging and managing support issues. Candidates should have a degree in IT or a related field, and possess strong communication skills. This role offers the chance to develop technical capabilities in a collaborative team environment. Salary...
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1St Line Support Technician
2 days ago
East Midlands, United Kingdom Digital Waffle Full timeJob Title: First Line Support Analyst Location: Leicester (Hybrid after probation) Salary: £ 24,000 Overview: A leading organisation is currently seeking a motivated and customer focused First Line Service Desk Analyst to join its dynamic IT support team. As a First Line Service Desk Analyst, you'll serve as the first point of contact for IT support...
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1St Line Support Engineer
3 days ago
East Midlands, United Kingdom Digital Waffle Full timeJob Title: First Line Service Desk AnalystLocation: Leicester (Hybrid after probation)Salary: £ 24,000 Overview A leading organisation is currently seeking a motivated and customer-focused First Line Service Desk Analyst to join its dynamic IT support team. As a First Line Service Desk Analyst, you'll serve as the first point of contact for IT support...
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First Team Opposition Analyst
7 days ago
East Midlands, United Kingdom Derby County FC Full timeOverviewFirst Team Opposition Analyst – Derby County Football Club. Derby County Football Club, established in 1884, is a historic member of the English Football League with a record of two First Division titles (1972, 1975) and an FA Cup win (1946). The club competes in the Sky Bet Championship and is supported by a Category One Academy and a Women’s...
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Hull and East Yorkshire, United Kingdom Adecco Full timeA recruitment agency is seeking a Service Delivery Analyst in Hull. You will provide first line technical support for IT services, ensuring effective communication and customer care. Essential skills include IT Service Desk experience and good interpersonal skills. This full-time role offers hybrid working arrangements, supporting the team's objectives...
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1st Line
3 days ago
East Midlands, United Kingdom Oscar Technology Full timeOverviewIT Support Analyst (1st / 2nd Line)Location: DerbySalary: £25, - £28,Type: Permanent, Full-TimeA growing organisation in the Midlands is looking to add an experienced 1st / 2nd Line IT Support Analyst to their internal IT team. The business is investing heavily in modernising its technology stack, and this role offers strong exposure to Microsoft ,...
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Credit Risk Analyst
1 week ago
East Midlands, United Kingdom Ultimate Banking Ltd Full time**Introduction**: Our client is an award winning and customer focussed mortgage and savings provider who, after a period of growth which is expected to continue, are looking to recruit a Credit Risk Analyst. As a mid-sized lender this is a great opportunity for someone whowants to learn a breadth of knowledge and who wants to truly influence a business and...
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East Midlands, United Kingdom Oscar Technology Full timeA growing organisation in the Midlands is seeking an experienced IT Support Analyst to join their internal IT team. The role involves providing 1st and 2nd line support across desktops, laptops, and mobile devices. Candidates should have solid support experience with Windows 10/11, knowledge of Microsoft applications, and understanding of basic networking....
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East Midlands, United Kingdom SoCode Full timeA growing agricultural company is seeking a Data & Systems Analyst to transform and utilize data effectively across the business. This role involves building high-quality Power BI dashboards, turning complex data into insights, and improving data flow between systems. The successful candidate will have extensive experience with Power BI and a strong...
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1st Line IT Support
22 hours ago
East Midlands, United Kingdom The Channel Recruiter Full timeJOB TITLE: 1st Line IT Support SALARY: £24,000 per annum BENEFITS: Private Healthcare, Pension, 25 days holiday rising to 30 over 5 years, Group Life Insurance, Income Protection, Gym Discounts, Free Fuel Fridays, Employee of the Quarter, Employee Referral program and many more. Established in the 80 s, XMA has grown to become one of the top ten largest...
