Helpdesk Admin

Job Title: Helpdesk AdministratorLocation: Enfield (Hybrid Opportunity After Initial Period)Hours: Monday – Friday, 8:00 AM – 5:00 PMPay Rate: £16.22 per hour (Umbrella)About the Role:We are currently seeking a proactive and highly organised Helpdesk Administrator to join a busy and fast-paced team based in Enfield. This is a temp-to-perm opportunity for the right candidate, with the potential for hybrid working after a couple of months.You will play a key role in supporting the operational team, coordinating work orders, liaising with clients, subcontractors and operatives, and ensuring the smooth running of daily schedules and reporting.Key Responsibilities:Raise and allocate work orders from client phone calls and emails using internal systemsWork closely with Contract Managers/Supervisors to allocate daily and emergency worksBook appointments with sites and subcontractors using internal systemsProcess operative timesheets, update spreadsheets and ensure accurate records for payrollFile and maintain job documentation including photos and supporting paperworkDaily updates of WIP reports and internal trackers to minimise outstanding jobsHandle client queries and recalls across multiple contracts professionallyMaintain lone working records and carry out regular welfare calls to operativesEnsure compliance and document accuracy – including RAMS, job sheets, materials usedUpload documents to client systems to support invoicing and contract complianceSupport administrative duties as requested by managers and senior leadershipKeep client portals updated with job progress and documentationRequirements:Previous experience in a coordinator or administrative role, ideally within maintenance, construction or facilitiesExcellent organisational skills and attention to detailStrong communication skills and confidence in dealing with clients, operatives, and managementProficient in MS Office and ability to pick up internal systems quicklyComfortable working in a fast-paced, high-volume environmentReady to apply?If you’re an experienced coordinator or administrator looking for your next opportunity in a dynamic and rewarding environment, apply now with your CV or call Leah Seber at Build Recruitment #J-18808-Ljbffr