Incident Manager

7 days ago

Leeds, United Kingdom Xalient Group Full time

Overview Xalient is a global boutique specialising in the convergence of identity-driven security and secure networking. We help the world’s leading enterprises stay secure, connected, and ready for the future - bringing together deep technical expertise, business insight, and AI-powered innovation to solve the complex challenges of modern digital businesses. Independent by design and driven by a passion for exceptional service, Xalient combines global reach with the agility and customer intimacy of a boutique provider. Our advisory, professional, and managed services teams operate across the UK, US, EMEA and Asia - delivering fast, tangible outcomes and long-term impact. Xalient is trusted by forward-thinking enterprises to reduce risk, optimise performance, and navigate today’s digital complexity with confidence. At this time, we are only considering candidates who are currently authorized to work in the United Kingdom without the need for visa sponsorship, either now or in the future. Position This is a hybrid role based out of our Leeds, UK office, with in-office work expected 2–3 times per week. Candidates should be located within a reasonable commuting distance. Responsibilities Oversee the Incident and Major Incident process with a focus on resolving incidents as quickly as possible. Responding to a reported service incident, identifying the cause, and initiating the incident management process. Ensure all active and ongoing incidents are documented and clearly handed over to the incoming Incident Manager at the end of the shift, supporting smooth 24/7 service continuity. Strengthen escalation and critical incident management – Provide clear leadership during high-impact incidents by taking ownership, ensuring timely engagement of the appropriate technical and management resources, and facilitating effective, customer-focused communication throughout the incident lifecycle. Own and progress aged Incidents until they are successfully resolved. Deputise for the Service Delivery Lead for any customer and internal meetings where required. Responsible for generating regular incident reports. Any other duties as requested by management. Qualifications 1 Year of experience in an incident management role. Excellent interpersonal and communication skills. Ability to work under pressure and build strong relationships internally and externally Excellent documentation writing skills. Excellent troubleshooting and analytical skills. Good knowledge of ITIL or hold ITIL certification. Good experience knowledge of working with ITSM tools Good knowledge and understanding of IT networks such as routers, switches and firewalls. (knowledge of Silver Peak / Aruba SDWAN would be an advantage) Benefits Work mobile Laptop 25 days holiday Extra 1 days holiday on your birthday Private medical insurance Pension We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation, gender reassignment, marriage and civil partnerships, pregnancy or maternity or age. #J-18808-Ljbffr

  • Senior Incident Manager

    6 days ago

    Leeds, United Kingdom Xalient Group Full time

    Xalient Leeds, United Kingdom Managed Services - Support HybridCompany DescriptionXalient is a global boutique specialising in the convergence of identity-driven security and secure networking. We help the world’s leading enterprises stay secure, connected, and ready for the future - bringing together deep technical expertise, business insight, and...

  • Incident and Request Manager

    2 weeks ago

    Leeds, United Kingdom Netcompany Full time

    We are looking for an Incident and Request Manager to join our team on a permanent basis to drive forward our delivery capability and deliver the optimum solutions to the clients. Based in Leeds this is a great opportunity to join one of the most exciting innovative prestigious and forward-thinking technology-enabled organisations in the UK.Our Service...

  • Incident and Request Manager

    2 weeks ago

    Leeds, United Kingdom Netcompany Full time

    We are looking for an Incident and Request Manager to join our team on a permanent basis to drive forward our delivery capability and deliver the optimum solutions to the clients. Based in Leeds this is a great opportunity to join one of the most exciting innovative prestigious and forward-thinking technology-enabled organisations in the UK. Our Service...

  • Incident & Problem Manager

    6 days ago

    Leeds, Leeds, United Kingdom DomainSilo Full time

    Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion,...

  • Incident and Problem Manager

    5 days ago

    Leeds, United Kingdom Optum Full time

    Overview Join to apply for the Incident and Problem Manager role at Optum. Optum is a global organisation that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their...

  • Major Incident Manager

    2 weeks ago

    Leeds, United Kingdom Netcompany Full time

    We are looking for a Major Incident Manager to join our team on a permanent basis to drive forward our delivery capability and deliver the optimum solutions to the clients. Based in Leeds this is a great opportunity to join one of the most exciting innovative prestigious and forward-thinking technology-enabled organisations in the UK. Our Service Management...

  • Incident and Problem Management Lead

    7 days ago

    Leeds, United Kingdom EMIS Group Ltd Full time

    Incident & Problem Management Lead Job working remotely as part of the dynamic support and service team at EMIS. Our Vision and Your Impact Our vision is to be the leading provider of innovative healthcare technology that ultimately improves people’s lives. Are you interested in becoming part of that vision? Working with our customers, we are leading...

  • Incident Response

    2 weeks ago

    Leeds, United Kingdom ASDA Full time

    Job Advert **Do you love the thought of facing the unexpected every day? Are you an aspiring Major Incident Manager who enjoys managing and co-ordinating incidents that have a huge impact on a business?** As a Major Incident Co-ordinator at Asda, you will be working alongside a Major Incident team of (6 colleagues) and work on co-ordinating Gold and...

  • IT Major Incident

    2 weeks ago

    Leeds, Leeds, United Kingdom Burberry Full time

    INTRODUCTION At Burberry, we believe creativity opens spaces. Our purpose is to unlock the power of imagination to push boundaries and open new possibilities for our people, our customers and our communities. This is the core belief that has guided Burberry since it was founded in 1856 and is central to how we operate as a company today.  We aim to provide...

  • Cyber Incident Operations Manager

    5 days ago

    Leeds, United Kingdom HMRC Full time

    Overview Join to apply for the Cyber Incident Operations Manager role at HMRC. This range is provided by HMRC. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Cyber Security provides vital protection for digital assets that provide essential services to the public. This role is essential for the...