Retail Shop Manager

Our Shops and Distribution Centres provide one of our most important revenue streams and offer quality items and a friendly service.At a time of continued expansion, we currently have the following vacancy:Would you like to work for a much-loved local charity?Do you have a passion for fashion and quality homewares?Would you like to join a highly successful retail team?As a Retail Shop Manager, it will be helpful if you have retail and customer service skills, although full training will be given.Responsibilities include Using people skills to help deliver income to the hospice. Helping to give excellent customer service, assisting in managing a team of staff and volunteers, stock control, Gift Aid capture, daily cash handling and banking, ensuring the staff, volunteers, the shop and the site are safe and secure. You will be energetic and love variety and keeping our shop attractive. You will have responsibility for all aspects of the business after full induction training.Location: The post is based at our St Barnabas shop in Durrington, but involves regular travel to the hospices, the Retail Distribution Centre and to other shops in Sussex. The role may involve managing and supporting in other shops as requested.A good standard of general education to GCSE level or equivalent and/or qualified by experienceProven leadership experiencePrevious retail experience in either in the charity, fashion or hospitality sectorsRetail management experience with budget accountabilityGood interpersonal skills with ability to motivate and influence individuals and teamsAble to interact and collaborate effectively to support colleagues and other departmentsGood written and verbal communications skills with the ability to give written and verbal instructions effectivelyAble to communicate confidently with a wide range of people and with sensitivityAble to assess situations and defuse conflict situations positivelyA team player with the ability to work on own initiativeAble to respond positively to changing demandsAble to deliver on deadlines, maintaining accuracy and attention to detailThis list is not exhaustive. Please see the job description for full details of the essential criteria for this role.The anticipated interview date for this role is Monday 15 December 2025.About usSouthern Hospice Group is the largest group of hospices in Sussex and one of the largest in the UK. We are committed to providing exceptional and compassionate care to adults, children and their families across Sussex. Bringing our teams and resources together as one organisation means we can focus on new and exciting visions and plans for our people and patients and provide even greater opportunities for our workforce.Chestnut Tree House is the children’s hospice for East and West Sussex and South East Hampshire, providing specialist palliative care for children and young people with life-limiting conditions.St Barnabas House provides specialist palliative care to adults in the Worthing, Adur, Arun and Henfield areas through a range of services, including in-patient care and community living well services.Martlets provides essential care to people affected by terminal illness in Brighton and Hove and surrounding areas. Our expert teams provide the very best care and support, helping patients and their loved ones to live life to the full during the precious time they have together.We warmly welcome applications from all sections of our community. We also invite applications from suitably experienced people for all industry sectors who can demonstrate the skills, ability and enthusiasm to work with a people-centric organisation like ours.Company pension scheme or NHS pension scheme for eligible employeesUp to 35 days’ annual leave inclusive of bank holidaysOn-site education support and study leave opportunitiesOption to access Health Shield and cover your everyday cost of healthcare for lessFree parking, subsidised meals and various social activitiesCorporate rate gym membership, discounts with local complementary therapies and Blue Light CardEmployee Assistance ProgrammeDeath in ServicePlease note that we reserve the right to close this vacancy before the published closing date where applicant volume is high.This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for an Enhanced submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions. #J-18808-Ljbffr