Services Account Representative

2 weeks ago

City of Westminster, United Kingdom Tetrapak Full time

We are looking for a Services Account Representative (SAR) who will be the main customer contact for operational services business matters. Offering quality service with innovative solutions, looking to drive excellence in customer satisfaction. A SAR covers several customers and works within Key accounts in close collaboration with the Services Key Account Managers and Services Sales Managers. Responsibilities Lead communication and planning with customers for service and maintenance events, permanent solutions and re‑building kits Lead customer enquiries; responding and channelling it into the organisation as required Participate and coordinate service contract fulfilment and non‑contract events and follow‑up, managing service scheduling conflicts and scope fulfilment and/or variations Participate with input to the preparation of the sales strategy including Services Key Account Plans, by using internal and external data sources Participate in customer relations from an operational perspective and transactional sales through structured communication Participate in analysis and follow‑up customer satisfaction results together with Services functions Lead administration of sales opportunities based on customer information, together with Services Key Account Managers and Services Sales Managers About Tetra Pak At Tetra Pak we commit to making food safe and available, everywhere; and we protect what’s good – protecting food, protecting people, and protecting the planet. By doing so we touch millions of people's lives every day. Benefits and Development A variety of exciting challenges with ample opportunities for development and training in a truly global landscape A culture that pioneers a spirit of innovation where our industry experts drive visible results An equal opportunity employment experience that values diversity and inclusion Market competitive compensation and benefits with flexible working arrangements #J-18808-Ljbffr

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