Contract Support Technician

Business Manager - Projects & Change Management Hello Thanks for stopping by. Let us tell you about all the great reasons to join us here at Yorkshire Water: We offer a competitive salary, depending on experience £25,524 - £31,076 Annual incentive related bonus (£1000 maximum bonus opportunity for the performance year) Attractive pension scheme (up to 12% company contribution) Development opportunities in line with the Contract Support Technician progression plan 25 days annual leave plus bank holidays – plus an extra wellness day Life assurance cover of 4 times pensionable salary A great benefits package – choose from health cash plan scheme, critical illness insurance, dental insurance, life assurance flex and partner cover. Retail savings scheme Online GP service, cycle to work scheme, gym membership discounts and many more Location: This role will initially be based in Bradford but we’re moving our office to Leeds Valley Park in summer 2026, so you’ll be based there in the future – Hybrid working Work type: Permanent. 37 hours per week, Monday – Friday. We have an exciting opportunity for a Contract Support Technician to join the Below Ground team at Yorkshire Water and be a part of helping Yorkshire Water to provide the best service to our customers. Could this be you? What we do Everyone has an idea of what a water company does. Here in Yorkshire, we make sure that over 5.4 million people living in the region and the millions of people who visit our region each year, can rely on our services, and have clean and safe drinking water on tap and that their wastewater is taken away. But for us, it’s so much more than this. We look after communities, protect the environment, and plan to look after Yorkshire’s water, today, tomorrow 24/7, 365 days a year. We provide essential water and wastewater services to every corner of the Yorkshire region, and play a key role in the region’s health, wellbeing, and prosperity. New environmental legislation, unprecedented levels of investment and changing expectations from customers means that this is an exciting time to discover opportunities within the water industry. Below ground are a key part of how we plan to meet the changing expectations of customers and regulators. You will provideaccuratereporting, coordination, and administrative support forstreet furniture officers and contract assurance technician activities, ensuring compliance with regulatory requirements and internal processes. The role involves managing data from multiple systems, supporting contract assurance, and liaising with stakeholders tomaintainoperational efficiency. Some of the key responsibilities for the role are as below Reporting & Data Management S81 Meetings – Highways: Run reports from Street Manager to track outstanding and completed S81 jobs. Record actions,monitorprogress, and ensure completion. Schedule and send meeting invites. SF Inspection Reporting: Generate SAP reports showing inspections completed by type and SFO name. SF Released/Completed/Workbasket Reporting: Compile and send monthly reports (REL/COM/Workbasket) to the relevant stakeholders using SAP and other data sources. Completed Street Furniture Jobs Reporting: Produce and distribute weekly Completed Street Furniture reports . Update completed job spreadsheets. Process & Documentation Maintain and update process documents to reflect current procedures. Clean andmaintainthe Street Furniture Catalogue. Cost Analysis & Issue Resolution AnalyzeSF cost data and provide insights on cost trends. Manage frame and cover supply issues and respond to related queries. Support initiatives such as Waste Halo Lid and Wrekin leaflet distribution. Contract Assurance Support Schedule activities for Contract Assurance Technicians (CATs). Compile data and reports to support CATs in their audits and reviews. Respond to ad hoc queries, including historical data analysis. Stakeholder Engagement Liaise with internal teams and external partners to resolve queries and ensure smooth operations. Where you fit in: As our Contract Support Technician you will have Strong analytical and reporting skills (SAP, Street Manager, Excel). Excellent organisational and scheduling abilities. Attention to detail and accuracy in data handling. Ability to manage multiple priorities and meet deadlines. Effective communication and stakeholder management skills. What skills & qualifications you will need: Experience inStreetworks, Highways, or Utilities sector preferred. Proficiencyin SAP and Street Manager systems. Advanced Excel skills (pivot tables, data analysis). Knowledge ofStreetworksregulations and processes desirable. Although we operate 24 hours a day, 365 days a year, it’s important to us that we support flexible working patterns and job share options (when we can), to help you make the best of both your work and home life. We know that juggling childcare responsibilities or getting that ideal work/life balance isn’t always easy Do we sound like your cup of tea? If you’ve got experience in reporting, coordinating, and administration and want to help us deliver great service for our customers whilst looking after the environment, then be sure to apply today to find out what a career with Yorkshire Water can offer you. Interviews to be held week commencing 12th January 2026 If successful for the role, you will be required to undergo pre-employment checks that will include a Basic Disclosure Check, carried out through a Third-Party Company, prior to commencing employment. Depending on the role, you may also be required to go through the security vetting process for either a Counter Terrorist Check or Security Check clearance. All our roles are subject to a medical questionnaire, and further medicals when required. We are committed to removing barriers and ensuring our recruitment process is accessible to everyone. We offer a range of adjustments to make your application experience as comfortable and straightforward as possible. If you have an accessibility need, disability, or condition that requires changes to the recruitment process, please include this information in your application. We will then discuss any reasonable adjustments required. Kelda Group reserve the right to close this position before the published closing date, should the need occur. We therefore advise that you complete and submit your application as soon as possible. #J-18808-Ljbffr