Customer Advisor

2 weeks ago

Doncaster, United Kingdom Unipart Technologies Group Full time

We’re looking for a Customer Advisor to join our team in our brand new office in Trax Park, Doncaster. In this key role, you’ll be the first point of contact for our customers—helping to resolve queries, process orders, and ensure we’re delivering exceptional service. Reporting to the Senior Customer Advisor, you’ll work with departments across the business to manage customer enquiries, troubleshoot issues, handle complaints professionally, and support the achievement of our sales and service targets. If you enjoy problem-solving, working in a collaborative environment, and making a real impact on the customer experience—this role is for you. Following the successful completion of your training period, we offer a hybrid working pattern in this role. Duties & Key Responsibilities Managing general customer queries and processing orders through to completion Handling pricing and delivery information efficiently and accurately Collaborating with internal teams to resolve customer concerns within agreed SLAs Maintaining accurate records and ensuring best-in-class service delivery Supporting continuous improvement by identifying and resolving recurring issues Person Specification: Previous experience in a customer service or support role (ideally in a transactional environment) Confident IT skills, especially in Google Workspace and SAP A strong communicator with excellent interpersonal skills Great organisation and time-management abilities Able to meet deadlines while delivering high-quality, customer-focused solutions A collaborative approach and a passion for delivering results Knowledge of commercial terms and conditions Experience working with e-commerce or B2B customer platforms An understanding of the rail or logistics sector (but not essential) Pension and death in service provisions for employees in pension scheme Employee Assistance Programme (EAP) Health and Wellbeing Initiatives Employee offers and discounts from various retailers Recognition events and rewards Free on site car parking Unipart - Who are we? Unipart is one of Europe's leading independent logistics’ companies that employs more than 12,000 employees worldwide and has an annual turnover of more than £1 billion. We have a long heritage in the rail industry based on decades of experience, we have continuous improvement plans to embrace innovation in both products and business techniques to ensure that we remain the first and best choice for our customers. As a valued employee of Unipart, you can look forward to a varied and rewarding career with a company that holds a world class status in employee engagement. Unipart HouseGarsington RoadCowleyOxfordOX4 2PGTel: 01865 778966 #J-18808-Ljbffr

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