Deputy General Manager- Croydon

7 days ago

Croydon, United Kingdom London Ambulance Service NHS Trust Full time

Deputy General Manager – Croydon London Ambulance Service NHS Trust Overview The Deputy General Manager plays a key leadership role within the Integrated Patient Care Directorate (IPCD), providing day-to‑day operational management of frontline non‑clinical teams within the Integrated Urgent Care (IUC) service. Working closely with the General Manager and other senior leaders, the postholder is responsible for ensuring safe, effective and high‑quality service delivery across the site, in line with contractual, governance and performance standards. Key Responsibilities Provide day‑to‑day operational leadership and management of the IUC site, ensuring safe, effective, and patient‑focused service delivery in line Trust and contractual standards. Oversee rota management, workforce performance, attendance and compliance to ensure appropriate staffing levels and skill mix across all shifts. Monitor real‑time performance, taking prompt action to address risks, service pressures or incidents, and escalating issues to the General Manager as required. Lead, support and develop Team Managers, Shift Leads and Duty Supervisors through regular 1:1s, performance reviews and coaching. Ensure adherence to governance frameworks, quality standards and statutory/mandatory requirements, including incident management, safeguarding and health and safety. Deputise for the General Manager as required, representing the site at internal and external meetings and contributing to strategic planning and service development. Promote a culture of continuous improvement, learning and inclusion, ensuring high standards of professionalism, teamwork and staff wellbeing. Support business continuity and emergency response plans, including participation in the on‑site and out‑of‑hours senior management rota (06:00–02:00, seven days per week). Contact Lisa WallenGeneral Managerl.wallen@nhs.net #J-18808-Ljbffr

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