General Manager

6 days ago

Rhyl, United Kingdom Darwin Escapes Full time

General Manager – New Pines Holiday Park, Rhyl, Denbighshire Location: Dyserth Road, Rhyl, Denbighshire, UK Contract: Full time, permanent, 40 hours per week, variable days including weekends and bank holidays. Flexibility essential. Salary: Based on experience. Competitive rate of pay. Responsibilities Oversee day-to-day operations across all park departments. Ensure high standards of maintenance for grounds, accommodation units, and amenities. Implement and monitor operational procedures to maximize efficiency and guest satisfaction. Maintain statutory health, safety, and environmental regulations. Foster a guest-focused culture and handle escalated guest issues. Monitor guest feedback and implement improvements to enhance overall experience. Manage budgets, control costs, and track performance against financial targets. Oversee revenue management, pricing strategies, and occupancy optimisation. Provide coaching and leadership to department managers and team members. Schedule staff, manage performance reviews, and promote a positive working environment. Promote events, activities, and special offers to attract and retain guests. Build positive relationships with local authorities, suppliers, and community stakeholders. Skills & Qualifications Proven experience in resort or holiday park management. Strong leadership and team-building skills. Excellent communication, problem-solving, and decision-making abilities. Financial literacy including budgeting and forecasting. Knowledge of compliance, health & safety, and operational best practices. Right to live and work in the UK. Excellent customer service and strong communication skills. Previous holiday resort/hospitality experience. A driving licence is an advantage. Personal Attributes Guest-centric and service driven. Hands-on, proactive, and adaptable. Professional, friendly, and approachable. Strong organisational skills and attention to detail. Benefits Competitive rate of pay. Enhanced holiday entitlement with option to cash in holidays. Discounted staff breaks at Darwin Escapes resorts. Free use of all resort facilities including gyms and swimming pools. Food discount across all resorts. Discounts on spa treatments. Employee Assistance Programme. Free access to Darwin Academy training programme. Cycle to work scheme. MediCash cash plan. Keywords & Hiring Info Closing date: Tuesday 16th December 2025Contract type: Full timeLocation: Rhyl, Wales, United Kingdom #J-18808-Ljbffr

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