Service Manager

Job title: Service Manager (Higher) - Interims
Group: Highways and Maintenance

This is an interim role to lead the Parking Services function until the end of the financial year 25/26. Please refer to the Role Profile for detail.

Purpose:

To take responsibility for the development and management of all aspects of parking including management

of staff, on and off-street parking, civil parking enforcement and moving traffic enforcement; and to

proactively advise and support the Network Manager and Head of Highways and Transport in developing

and determining policy and service objectives.

Key responsibilities and accountabilities:

· Develop and maintain the Council’s parking strategy as set out in the Local Transport Plan, as well

as all other guidance documents and processes which assist with the delivery of parking services to

ensure the Council meets its obligations under all relevant legislation

· Manage the performance of the Council’s parking contractors to ensure customer service standards

are met and procedures follow DfT guidance and regulations to protect the Council’s reputation.

· Lead on parking contract development and procurement, working closely with the council’s support

services.

· Oversee and manage the performance and development of parking IT systems for use in both the

management of enforcement activity and as a customer facing portal. This includes responsibility

for managing all parking assets such as ICT systems, signs, lines, cameras and P&D machines

· Oversee management of parking at all off street car parks (Multistory and surface);

· Work closely with the service to ensure that TRO’s, lines and signs are enforceable and to support

the roll out and operation of EV charging in support of the Council’s Climate Change Strategy.

· Develop and regularly monitor local and corporate performance

Managerial

· Lead and manage the Parking Team producing the annual service plan and Annual Parking Report

and mentoring and developing staff to ensure continuous improvement and succession planning.

· Lead and manage the Parking Team including 1:1’s/MPCs, PDRs, sickness absence monitoring.

Professional · Advise and consult the Cabinet member(s) during the development of policy, public consultations, decision making and the implementation of key projects in the service plan. Brief them on significant service risks and sensitive operational matters. · Support the council’s democratic functions by providing information and advice to councillors, drafting reports for Cabinet and Scrutiny and attending Committee meetings with senior officers. Decision making: · Take responsibility for the management and control of the Parking budget(s) to ensure regular forecasting of income and expenditure, proactively managing budget variances and inputting to the council’s Medium Term Financial Strategy. Knowledge and Experience · Significant experience as a Parking subject matter expert in a Local Authority setting · Excellent personal and interpersonal communication skills including team building, motivation, leadership and ability to maintain and develop effective partnership working. · Track record of developing staff, building effective teams and leading multi-disciplinary staff to achieve organisational aims and objectives · Ability to add value through expert knowledge and understanding of the portfolio and to work at a strategic level to guide business decision making. · Well developed data interpretation, analytical analysis, planning, benchmarking, project management and implementation skills. · Ability to make considered logical and rational decisions in a timely manner and communicate them clearly. · Highly developed written, presentation and report writing skills, using effective language to convey convincing ideas and arguments and simplify technical and complex information. · Ability to identify and respond to the political context advising Members, senior managers and directors where necessary. · Good level of understanding of the Highways Act, Traffic Management Act and other relevant legislation in relation to parking. · Budget management experience · Experience of managing teams · IT experience including the MS Office suite of systems alongside relevant Parking IT Systems Creativity and innovation · Lead on liaison between Parish Councils and other organisations locally and nationally to ensure that the Council’s policies and strategies align with best practice parking management whilst taking local factors into consideration