Technical Services Consultant

Join to apply for the Technical Services Consultant role at Cegedim AssurancesFounded in 1969, Cegedim is a global technology and services company committed to innovation. Cegedim supplies services, technological tools, specialized software, data flow management services and databases. Its offerings are targeted notably at healthcare professionals, healthcare industries, life science companies, and health insurance companies. Cegedim employs almost 6,500 people in 12 countries and generated revenue from continuing activities of €552 million in 2022.The RoleThe Technical Services Consultant role encompasses two main activities: Technical Consulting for both on premise and on cloud Clients, and Configuration, Deployment and Technical Monitoring for our Clients in cloud. Working as part of a joint company/client team, this client facing role will be predominantly home based but with occasional travel to client sites in the UK and overseas and to the Bristol head office.Technical Consulting Duties Will IncludeProvide technical consultancy to clients and inside the organisation in the deployment and usage of our softwareDefine the technical architecture for the integration of the software within Client and 3rd party strategic partners ecosystems. This includes defining Integration Strategy, completing gaps analysis, interface design, security analysis and software selectionPlan, implement and manage data migration activities from client existing systems / applicationsDefine infrastructure architecture for implementation projects on-premise and on SaaS for software, hardware, and network requirementsSupport Enterprise Architecture in pre-sales activities, for example producing conceptual high-level client solution definitionsParticipate in implementation projects, owning technical work-streams including liaison with clients on their development and infrastructure activitiesUnderstand and support smooth release delivery and installations for clientsPrepare documentation and present solutions to clientsGather and document requirements for system enhancements working alongside the development and delivery teamsDevelop and maintain technical information and artefacts including continuous improvement to support internal and external needsDeliver standard packaged Monitoring tools to on premise clientsOccasional travel to client sites, potentially overseasCloud Technical Operations Will IncludeUsing the ITCare dashboard and alerts, ensure continuous monitoring along with the cloud team of cloud SaaS Clients, react on alerts and work with the different teams to resolve incidentsAnticipate emerging problems by analysing monitoring warningsParticipate to the provisioning of the infrastructure for new Clients or when changes for existing Clients are requiredDeploy and Configure the Company platform and IDHP releases in their cloud environments, using deployment and configuration tools released by the Head of CloudDeploy and Configure monitoring tools released by the Head of CloudWith the Technical Services Manager, identify the Cloud and On Premise requirements for Configuration, Deployment and Monitoring tools. Define acceptance criteria and approve or reject new releasesWork with the different teams to develop repeatable process and tools to facilitate the move of new clients to our cloud offerFlexible over working arrangements out of business hours for overnight or weekend on-call coverProfil De Candidat RecherchéA natural problem solver, you enjoy investigating, troubleshooting and resolving issues. Ideally your background will be in software development or deployment, preferably in the financial services or insurance industry and principally in Microsoft technologies with experience in:Requirements gathering and ability to document requirements, solutions, and infrastructure architecture designDelivery of SaaS projects including technical infrastructure, environments, networks, security processes and associated compliance / regulationProblem solving skills including experience in diagnosing issues in complex distributed architectures involving hybrid cloud scenarios, messaging systems and APIsImplementing APIs to provide a service-oriented architectureInstallation and configuration of services and applications on Microsoft and or Linux server/network/platformsData migrationSystem integration design and experience in integrating with 3rd partiesSecurity best practices and understanding of data protection issuesThorough knowledge of database systems, e.g., SQL Server including T-SQL, Mongo DBPresentation skills – ideally experience of running client workshopsTraining – 3rd parties, client teams (e.g., infrastructure, developers)Implementing software in complex IT integration landscapes on premise and SaaS.Ideally you will possess experience in some of the following skills/toolsRest API's and/or WCF services, working with JSON and SOAPPowerShellWeb Server Configuration et. IIS, NginxDev-Ops experience around CloudSQL server script writingMessage bus technologies eg. NServiceBusVMwareVirtual App and DesktopsIn return, there’s a competitive salary on offer alongside an excellent range of benefits, remote working plus you’ll be working with a professional, sociable and friendly team.If this sounds like the role you're looking for, please apply online with your CV.Seniority levelEntry levelEmployment typeFull-timeJob functionInformation TechnologyIndustries: IT Services and IT Consulting #J-18808-Ljbffr