Social Community Executive

4 days ago

Metropolitan Borough of Solihull, United Kingdom The Inside Job Full time

At Gymshark, our community is everything. As a Social Community Executive, you’ll be at the heart of it—building relationships, sparking engagement, and creating moments that make our fans feel seen, heard, and valued. From proactive commenting and social listening to surprise-and-delight initiatives, you’ll help shape the voice of Gymshark across our social ecosystem. If you’re passionate about people, obsessed with culture, and thrive in fast-paced, ever-evolving environments, this is your chance to make an impact where it matters most: our community. WHAT YOU'LL BE DOING Collaborating closely with the Social Community Manager and wider stakeholders to deliver strategies that grow, engage, and foster positive sentiment across the Gymshark social ecosystem. This includes brand engagement, proactive commenting, social listening, and surprise-and-delight initiatives. Monitor community sentiment and assess when responses require escalation, providing timely feedback to relevant stakeholders. Drive brand engagement and proactive interactions across multiple social channels to strengthen community connections. Identify and execute opportunities for community engagement, growth, and sentiment improvement in line with the brand calendar and community strategy. Support frequency and depth of engagement within community channels through targeted, impactful initiatives. Create community-led content that aligns with brand objectives and resonates with our audience. Deliver surprise-and-delight experiences within the Gymshark ecosystem to enhance loyalty and advocacy. Maintain a keen awareness of personal development, working with your line manager to identify growth opportunities. De-escalate highly visible or volatile situations with professionalism and care. Apply company policies and independent judgment to determine appropriate resolutions or escalation paths. Contribute to a collaborative, team-oriented environment, supporting colleagues as needed. WHAT YOU'LL NEED Essential Criteria Good working knowledge of social media platforms, social trends, and tone of voice. Proven experience working within social media or digital marketing. Excellent social copy skills with a deep understanding of TOV and trends across different social platforms. Passion for digital community building Additional Skills Experience using social media management tools including Sprinklr, Intercom etc. Proven track record in delivery of KPI driven results You must be able to attend the GSIQ offices in Solihull 3 days per week. #J-18808-Ljbffr

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