Lead Build Consultant

Lead Build Consultant – WestSpring IT LimitedA mix of Workshop Lead, Senior Workshop Technical Analyst, and Workshop Technical Analyst roles are available. This is an excellent opportunity to join our combined Service Desk and Workshop team and play a vital part in the continued growth of a very reputable Managed Service Provider.Reporting to the Service Desk Manager, you will work full‑time in the Workshop fulfilling build requests, setting up new starters and off‑boarding leavers, following documented processes and ensuring that our clients receive excellent service at all times.ResponsibilitiesManage the Workshop queue, ensuring all tickets are scheduled accurately and efficiently and completed in accordance with SLAs.Provide well thought out and comprehensive updates to clients, ensuring a best‑in‑class client experience at all times.Oversee new starters and leavers: ensure all new joiners have a seamless IT setup (hardware, accounts, access, and software) and that leavers are properly off‑boarded (secure wipe, return, and stock management).Build hardware and software: fulfill build requests, including utilising automated deployment processes where appropriate.Maintain security & compliance: ensure all builds follow company standards and data protection regulations.CollaborationWork closely with the Service Desk, Projects, and Technical Consultant teams to support roll‑outs, upgrades, and migrations.Required Skills and ExperienceExperience managing and prioritising queues and scheduling work logically and efficiently.Substantial experience completing builds, rebuilds, and user profile creation.Strong knowledge of Windows OS deployment and imaging tools (Autopilot, Intune, etc.).Solid understanding of Office 365 administration and account provisioning.Excellent hardware troubleshooting skills across desktops, laptops, and mobile devices.Ability to plan and manage multiple tasks independently, with strong attention to detail.Excellent communication skills and ability to liaise with technical and non‑technical colleagues.Ability to establish and maintain cooperative working relationships with colleagues and stakeholders in a professional, consistent manner.DesirableExperience of automation & process improvement: identifying repetitive tasks and introducing automation/scripting solutions (PowerShell, Intune policies, Group Policy, etc.) to increase efficiency and consistency.Ability to set and maintain technical and quality standards for all workshop processes.Documentation experience: creating and maintaining detailed technical guides, build documents, and hand‑over notes for the Service Desk.Benefits25 days holiday plus bank holidays.Flexible working.Full health insurance.Games room including consoles, pool table, tennis table, dartboard.Well stocked kitchen with coffee machine, teabags, and monthly breakfast club.Monthly company update day with briefing from the Board, team meetings, training sessions, and a grand lunch.Quarterly social events (go‑karting, paintballing, golf days, or quiz night).Summer & Christmas celebrations company‑wide events twice a year.Employee Assistance Programme / Support.Employee and client referral scheme up to £1,000.Professional development opportunities including internal training, external certification, soft‑skill development, and industry conferences.How to ApplyUpload your CV.Upload a covering letter describing your preferred role, matching your experience to the job description, and answering the questions below:Explain why you would like to work at WestSpring, and why you should join the team.Describe the unique skills and/or experiences you bring that make you a good fit for this role.Referrals increase your chances of interviewing at WestSpring IT Limited by 2x. #J-18808-Ljbffr