Field Engineer

JLA is a mission critical infrastructure solutions business offering services Laundry, Catering, Heating, Fire Safety, Infection Control and Air Conditioning.The company offers an end-to-end, on premise, machine supply and breakdown service proposition under the name Total Care, and additional products and services. JLA is driven by a world class Sales & Marketing engine, owns and maintains all assets, and has an efficient on-site operations team working with daily with customers.Role overviewThe role of a Field Service Engineer plays a key part in a busy, energetic, customer facing team, which is crucial to the business and its on-going successes.Engineers visit a variety of customer premises; from care homes to hotels, restaurants, schools, government buildings and corporate clients. As such, Engineers are field-based and DBS checks are regularly carried out.Key tasksMaintain and repair equipment as and when directed by the Operations TeamCarry out comprehensive, competent, and safe repairs to customer and Company satisfaction, aiming to fix the cause of the fault not just the fault itselfProactively work towards the growth of the company by identifying and submitting engineer leads for upgrades and other potential sales businessClean equipment and the immediate vicinity of the machine after completion of site work, leaving the site clean and tidyComplete and provide reports in relation to work and equipment as required, including reporting your arrival and departure from each call and obtaining customer signature where requiredDrive the implementation of engineering best practice processes, procedures and tools that maximise effectiveness and efficiencyMaintain technical and system updates and releases as requiredManage tooling and van stocks as well as job part orders appropriately by receipting, consuming or returning for each jobSupport growth generation by submitting lead opportunitiesService DeliveryMaintain our reputation within the industry by demonstrating excellent customer service practices, acting responsively to the needs of the customer with the aim of delivering customer satisfactionManage on-site customer queries in a fair and courteous mannerHandle any challenging situations with customers in a professional and courteous manner at all times.Be responsive and cooperative and achieve the required tasks setManaging Health & SafetyTo carry out all activities with proper regard for personal safety and the safety of colleagues and customers by ensuring adherence and reasonable care of H&S regulations and procedures at all timesReport identified risks in line with H&S proceduresAttend H&S training and briefings on a regular basisThe above list of job duties is not exclusive or exhaustive and the post holder will be required to undertake such tasks as may reasonably be expected within the scope of the position.CriteriaEssential (attributes required for candidate to be considered)Desirable (attributes can be trained or developed)Knowledge and Skills (what you know and what you can do)Background in mechanical and electrical workProficient level of computer skillsGood communication skills, both verbally and writtenExperience (what you have done)Experience of maintaining and servicing commercialSkilled in repairing and servicing commercial dishwashers and glass cleaning machines.Experience of managing challenging situations in a customer-facing roleExperience of identifying selling opportunities in order to generate sales leads.(the way you think and act)Aptitude for practical workTalent for solving problemsGood communication and customer service skillsResourceful, with the ability to work independentlyQualificationsWe will need you to have a full UK diving licence as the role involves UK travel. #J-18808-Ljbffr