Senior Service Delivery Lead: Call Handling

Service Delivery Manager - Call Handling Location: Middlebrook and the wider ICC Contact Centres Please note that NWAS reserves the right to close this advert early if we receive a high volume of applications Are you ready to make a real impact? This is your chance to step into a senior leadership role at the heart of NWAS’s transformation journey. As we...

A healthcare service provider in Bolton is seeking a senior operational manager to oversee ICC Call Handling. The successful candidate will lead a team, deliver key performance indicators, and support strategic planning. Ideal candidates will have strong leadership and analytical skills, as well as experience in integrated contact centers. The role offers...

Responsibilities Provide senior operational and performance management for ICC Call Handling. Deliver key performance indicators and efficiency standards through robust monitoring and reporting. Support the Head of ICC Call Handling in implementing annual business plans and long-term transformation initiatives. Lead and motivate a team of senior managers,...

. Marshall Fleet Solutions (MFS) are currently recruiting for a Support Call Handler to handle external customer calls directing the calls to the relevant area of the business. **Purpose of the position**: To be the front line call handler for all incoming calls and ensure the call is dealt with correctly and promptly **Accountability**: **Tasks**: -...

. Due to expansion and re-structure we are currently looking to recruit a number of Call Handlers for our newly acquired Bolton depot. **Benefits**: In addition to a highly competitive salary, we offer a range of benefits including 25 days' holiday, generous contributory pension scheme, life assurance, a wide range of product discounts, work uniform, and...

**Location**: based at our Integrated Contact Centres (ICC) in Middlebrook in Bolton. **Salary**: Band 3. Basic pay £24,937 rising to £26,598 after two years. (Basic pay excludes shift enhancements/unsocial hour payments ). Are you someone who thrives in high-pressure environments? Do you have a passion for being the first point of contact for those in...

**Location**: We are recruiting for Call Handlers based at our Integrated Contact Centres (ICC) in Middlebrook in Bolton. **Salary**: Band 3. Basic pay £24,625.00 rising to £25,674.00 after two years. (Basic pay excludes shift enhancements/unsocial hour payments). Are you someone who thrives in high-pressure environments? Do you have a passion for being...

**Locations**: We are recruiting for Call Handlers based at our Integrated Contact Centres (ICC) in Middlebrook in Bolton. **Salary**: Band 3. Basic pay £24,071.00 rising to £25,674.00 after two years. For potential earnings with shift enhancements/unsocial hour payments but not including overtime, a typical call handler on a basic salary of £24,336.00...

We are looking to recruit a visionary leader with a passion for digital transformation and patient care as the NWAS Regional Lead Directory of Services. We are seeking a leader to oversee our directory of services. The purpose of this high profile strategic role is to provide senior management in the implementation and system support of NHS Pathways DoS and...

A leading local council in Bolton is seeking a Principal Complaints Officer to lead in providing quality service in complaints handling. The role involves managing complex complaints, advising officers on processes, and ensuring fair outcomes across the council. Ideal candidates will have relevant experience, strong communication skills, and a...