Appointments Administrator

To provide a high quality Administration service to the Out-patients department. To serve and support all patient's attending for an outpatient appointment. *Previous Applicants Need Not Apply* Main duties of the job Arriving and booking of patient's appointments for their outpatient attendance at various locations around the Trust including offsite and that all patients personal data is correct on all systems that we manage. Ensuring outcomes, procedure coding and DNA and managed correctly and proactively as per policy. Workload is prioritised by the team leads and tasks are directed accordingly to staff in order to meet needs of the outpatient's service Ensure clinics are set up with the record and the clinic slip or any other correspondence needed for the clinic. Missing records a history sheet and labels will be provided. Emails to be monitored and responses for requests of extra clinics are to be highlighted to a senior nurses. Ensuring photocopying is readily available and monitored to reduce waste. Ensuring Fu appointments are booked correctly selecting the right media type. Ensuring when directed, patients' are placed on a PIFU pathway and into Partial Booking. About us Based in the North East of England we provide a range of hospital and community health services from our leading facilities, including the Queen Elizabeth Hospital, Blaydon urgent care centre, Bensham Hospital, all within Gateshead. Established in 2005, we were one of the first foundation trusts in the country and since then have consistently achieved the highest levels of care for patients. We now employ around 4,800 staff and currently provide 444 hospital beds across the Gateshead region. Our values should be the 'golden thread' which runs through everything we do - they are the core of who we are. Our five values can easily be remembered by the simple acronymICORE; Innovation, Care, Openness, Respect, Engagement. We have a number of staff networks including the Global Ethnic Majority (GEM) network, D-Ability network, LGBTQ+ Network and the Women's Network, to challenge us and help us to constantly improve. Our Armed Forces network is one of our emerging networks. The health and wellbeing of our staff is one of our highest priorities, and we offer a range of support and initiatives as part of our 'Balance' programme balancegateshead.com to cater for our diverse workforce, so that your individual needs can be supported, allowing you a happy and healthy working experience with us. Job responsibilities Arriving and booking of patients appointments for their outpatient attendance at various locations around the Trust including offsite and that all patients personal data is correct on all systems that we manage. Ensuring outcomes, procedure coding and DNA and managed correctly and proactively as per policy. Workload is prioritised by the team leads and tasks are directed accordingly to staff in order to meet needs of the outpatients service Ensure clinics are set up with the record and the clinic slip or any other correspondence needed for the clinic. Missing records a history sheet and labels will be provided. Emails to be monitored and responses for requests of extra clinics are to be highlighted to a senior nurses. Ensuring photocopying is readily available and monitored to reduce waste. Ensuring Fu appointments are booked correctly selecting the right media type. Ensuring when directed, patients' are placed on a PIFU pathway and Partial Booking Person Specification oGood level of education 3 GCSE's grade A-C or equivalent NVQ oExperience of appointment/booking systems oExperience of using a computer to input and retrieve information careflow Knowledege Experience of working in an Hospital setting oExcellent organisational skills with attention to detail oAn understanding of confidentiality within an NHS environment Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. #J-18808-Ljbffr