Resident Services Assistant

2 days ago


Newcastle upon Tyne, United Kingdom Homes for Students Full time

Residence Services Assistant Part‑time, 20 hours per week, Monday to Friday. Location: Gateshead, England, United Kingdom. Base Pay Range Provided by Homes for Students. Actual pay depends on skills and experience. Key Responsibilities Provide a warm and friendly meet‑and‑greet service, reception support, and help‑desk assistance. Support open days, intake days, and departures, and assist students, visitors, and external contacts. Handle customer and visitor enquiries via email, website, phone, and in person, delivering accurate advice and information. Operate a professional help‑desk and telephone service, responding promptly to student queries. Assist with administrative support to the operations team and General Manager, contributing to back‑office functions. Serve as a role model for excellent service delivery, inspiring others through dedication and professionalism. Address and resolve any complaints that arise. Person Specification – Required Skills Exceptional customer service skills, always displaying a helpful and patient attitude. Experience using Microsoft Office software. Quick and efficient learning ability. Proficiency in presenting information accurately, professionally, and appropriately. Ability to prioritise workload to meet competing deadlines without close supervision. Team player with a flexible approach. Previous customer service experience is desirable. Benefits Generous holiday package – 25 days plus bank holidays (pro‑rated for part‑time colleagues). Access to exclusive retail discounts. Special day off on your birthday. Cycle‑to‑work scheme to stay active and eco‑friendly. Two charity days per annum to make a difference in the community. Opportunity to work towards a nationally recognised qualification. Equal Opportunity At Homes for Students, we believe in equal opportunities and inclusivity. We are proud members of Inclusive Employers and encourage applications from candidates of all backgrounds and communities. We are open to discussing reasonable adjustments you may require. Application If this sounds like the perfect role for you and you possess the necessary skills, knowledge and experience, we would be thrilled to hear from you. Join our team and make a difference in the lives of students #J-18808-Ljbffr



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