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Key Account Administrator
3 weeks ago
Key Account Administrator - Salford
Marlowe Fire and Security Group are looking to grow our team with the addition of an experienced Key Account Administrator
- Basic Salary up to £28,000 – subject to experience
- Royal London Pension
- Life Assurance 4x Salary
Why Marlowe Fire & Security?
As one of the fastest-growing companies in the industry, we pride ourselves on our ability to deliver excellence—from the initial design to long-term maintenance. Our employees are our greatest asset, and we empower them with the tools they need to succeed. With Marlowe Fire & Security, you will enjoy a vibrant company culture, career progression opportunities, and a comprehensive benefits package including a competitive salary, vehicle allowance, and more
Our Key Account Administrators
Report to the Key Account Director and support the Key Account Managers in managing and nurturing relationships with key clients. This role involves administrative tasks, client communication, and coordination to ensure client satisfaction and retention. The role requires a proactive approach and excellent personal interaction with both internal and external customers, supporting our Customer Charter.
- Act as a supporting point of contact for key clients, addressing inquiries and resolving issues promptly.
- Assist in managing client accounts, including updating records, tracking performance metrics, and preparing reports in line with company procedures and policies.
- Maintain regular communication with clients to understand their needs and provide updates on products/services.
- Coordinate with internal teams (sales, scheduling, portal admin, billing, and customer care) to ensure timely delivery of products/services to clients.
- Support Account Managers with maintaining documentation related to client interactions, contracts, and agreements.
- Generate and analyse reports on account performance in line with requirements from the Key Account Director.
- Identify and resolve client issues following analysis of systems and dashboards, escalating complex problems to the Key Account Manager and/or Key Account Director as needed.
- Develop strong relationships with internal departments to ensure a collaborative approach in making sure we deliver best-in-class customer service.
Who We're Looking For
In addition to having all the usual attributes of a great Marlowe Fire & Security Group employee, such as a positive attitude, excellent communication skills, and being well-presented and professional at all times, we are specifically looking for candidates who offer:
- Excellent communication and interpersonal skills.
- Strong organisational and time management abilities.
- Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint).
- The ability to work independently and a desire to learn.
- Excellent administration and computer skills.
- Customer-focused with the ability to resolve customer queries.
- Analytical in approach.
- Exhibit a high degree of professionalism and resilience.
- High attention to detail and the ability to handle multiple priorities with a structured approach.
This is a full-time office-based role; occasional travel may be required for client meetings.
Our Commitment to Attracting, Rewarding & Retaining Talent
At Marlowe Fire & Security, we understand the pivotal role that fair compensation plays in the success of our team. That's why we're dedicated to providing exceptional remuneration packages that not only address the challenges of today's economic landscape, but also include comprehensive benefits and incentives designed to enhance the well-being and prospects of our employees, making their everyday lives more enjoyable and secure.
- Basic Salary up to £28,000 subject to experience.
- Royal London Pension.
- Life Assurance 4x Salary.
- Additional Day holiday for each full year of completed service (up to 25 days).
- Free, secure, onsite parking.
- Paid Refer a Friend Scheme – up to £1,000 per referral, unlimited referrals.
- Mental Health & Well-being Scheme.
- Employee Recognition Scheme.
- Development and progression opportunities.
A Little More About Marlowe Fire & Security
We proudly operate across the nation, serving a wide range of industries in both commercial and domestic settings. Our goal is to provide fire and security solutions tailored to the specific needs of our customers. Each of our solutions is crafted to meet the unique compliance standards of the industries we serve, helping them ensure site security and protect their teams. We also enjoy the advantage of being part of a larger group within the Fire Protection, Security & Building Management Systems sector. This collaboration allows us to share best practices, access development academies, and leverage Human Resource expertise, all contributing to continuous improvement in this vital service industry.
Our Commitment: We are large enough to provide comprehensive, industry-leading solutions, yet small enough to deliver a personal and caring service to each client.
Equal Opportunities
At Marlowe Fire & Security, we cultivate a vibrant, diverse, and inclusive environment where everyone can truly be themselves. We celebrate individuality and believe that a culture of inclusion helps us better serve our customers and innovate as a team. Our commitment to equal opportunities means we're here to support you—if you need any adjustments to fully participate in the recruitment process, just let us know. Together, we can create a workplace where everyone thrives.
Right to Work
Regrettably, we are unable to offer Right to Work Sponsorship.
If you do not currently have the Right to Work in the UK or will need additional support to extend your current Right to Work status, your application cannot be considered.
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