Fusion SaaS HCM/Payroll Implementation Support Engineer

1 week ago


London, Greater London, United Kingdom Oracle Full time

Do you want to work with exciting customers across all sectors in the industry? If you have a passion for tech, a customer-centric approach, and a background in helpdesk support, come and grow your career with us. Thrive in this crucial role

Oracle is a technology leader that's changing how the world does business – and our Customer Success Services (CSS) team supports over 6,000 companies around the world.

If you have a passion for innovation in delivering service excellence with a background in SaaS Application support, we want you on our team

Security Clearance (SC) to work with UK Government customers required, or eligibility to be security cleared.

Who is Oracle Customer Success Services?

Oracle Customer Success Services (CSS) is uniquely positioned to help customers with the most challenging and complex requirements to accelerate innovation in their IT environment and make the most of their investment in Oracle technology.

Oracle SaaS applications best unfold their full value and rich capabilities if user adoption, business continuity, technical optimization, and security are addressed proactively. Thousands of customers around the globe have relied for several years on Customer Success Services for high performance and the efficient operation of their most critical business processes on Oracle environments. Thousands of domain experts around the world assist and guide customers toward their business goals. Oracle CSS provides tailored support and guidance throughout the Oracle Cloud Applications usage to meet customers' business objectives. We, the CSS, are expanding the team in the UK to help manage, support and enhance our customers' experience with Oracle Fusion SaaS and PaaS. The Team works with our UK Secure Govt Customers primarily but also works with UK Commercial Customers when required.

Lifecycle management

As customers grow and mature with their operations, we would act as the enabler to enhance product adoption and user experience. Our focus on continual service improvement is a key differentiator. As part of Customer Success Services organization, you will get an opportunity in the lifecycle management of the SaaS and PaaS solution—we would leverage your expertise and creativity to innovate business and IT processes, improve product adoption and other aspects of lifecycle management. You may be engaged in assisting customers in their day-to-day queries, create extensions, enrichments to the implemented product, helping them on their journey to cloud, release management activities for quarterly releases and be a part of the customer business teams to enable them achieve their key business process KPI's.

What you'll do

  • As a Fusion SaaS Analyst for UK Government Clients, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales technical and functional customer issues directly with customers.
  • A main point of contact for customers, you are responsible for facilitating customer relationships with Support, Product Management, XLOB and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues.
  • As a Fusion SaaS Analyst, you will offer strategic support to assure the highest level of customer satisfaction. A focus is to build/use automated technology and instrumentation to diagnose, document, and resolve/avoid customer issues. You are expected to be an expert member of the technical problem solving/problem avoidance team, routinely sought after to address extremely complex, critical customer issues. Services may be frequently provided by on-site customer visits.

The background you should have for this job

  • 3-5+ years experience with Oracle HCM Cloud SaaS or Oracle EBS 12.2.
  • Eligibility for UK Government Security Clearance.
  • UK Passport Holder.
  • Minimum 5 years UK residency to meet UK Security Vetting (SC) requirements.
  • Full understanding of UK payroll and absence legislation.
  • Applying and testing of Oracle Updates.
  • Strong experience in providing support, configuration and extension services activities to UK Govt clients.
  • Excellent spoken and written English language communication skills.
  • Ability to work with multiple teams to address client needs.
  • Demonstrate self-initiative and ability to work independently and unsupervised.
  • Have hands-on experience in supporting/integrating and extending Oracle SaaS HCM.
  • Expertise in configuring and optimizing applications, and understanding of performance tuning techniques.

We also use

  • Fusion SaaS (All)
  • Cx Cloud
  • EPM Cloud / On Prem
  • EBS
  • PSFT

Career Level - IC4

Responsibilities:

As an Advisory Systems Engineer, you are expected to be an expert member of the problem-solving/avoidance team and be highly skilled in solving extremely complex (often previously unknown), critical customer issues. Performing the assigned duties with a high level of autonomy and reporting to management on customer status and technical matters on a regular basis, you will be expected to work with very limited guidance from management. Further, the Advisory Systems Engineer is sought by customers and Oracle employees to provide expert technical advice.

#J-18808-Ljbffr

  • London, Greater London, United Kingdom Oracle Full time

    Oracle Fusion SaaS HCM/Payroll Implementation Support EngineerJoin to apply for the Oracle Fusion SaaS HCM/Payroll Implementation Support Engineer role at Oracle.Job DescriptionDo you want to work with exciting customers across all sectors in the industry? If you have a passion for tech, a customer-centric approach, and a background in helpdesk support, come...


  • London, Greater London, United Kingdom Oracle Full time

    Payroll Oracle Fusion Technical ConsultantJoin to apply for the Payroll Oracle Fusion Technical Consultant role at Oracle.Job OverviewWe are seeking a Payroll Oracle Fusion Technical Consultant with demonstrable experience in Oracle HCM Cloud, UK payroll, and full lifecycle implementations. The role involves technical design, development, and support within...


  • London, Greater London, United Kingdom Oracle Full time

    Join to apply for the Oracle Fusion HCM Domain Expert role at OracleJob DescriptionWe are seeking an experienced SaaS functional domain specialist to join our CSS team in the UK. The domain expert will provide consultancy and advisory services to strategic customers, translating ideas and concepts into implementable, supportable designs. The role requires...


  • London, Greater London, United Kingdom Cedar Full time

    Cedar are seeking an experienced HR Consultant with strong Oracle Fusion HCM design expertise to support our clients HR transformation initiatives and support a wider programme implementation. The ideal candidate will take the lead in designing Oracle Fusion HCM modules, ensuring they align with organisational goals and HR best practices. This is a 6 month...


  • London, Greater London, United Kingdom Oracle Full time

    We are currently seeking an experienced HCM domain specialist with a focus on functional HCM process architecture and solution architecture across all disciplines of the HCM function. Broader Oracle ERP application knowledge is desirable.DescriptionWe are looking for an experienced SaaS functional domain specialist to join our CSS team in EMEA South. The...


  • London, Greater London, United Kingdom Oracle Full time

    Do you want to work with exciting customers across all sectors in the industry? If you have a passion for tech, a customer-centric approach, and a background in helpdesk support, come and grow your career with us. Thrive in this crucial roleOracle is a technology leader that's changing how the world does business – and our Customer Success Services (CSS)...


  • London, Greater London, United Kingdom TN United Kingdom Full time

    Social network you want to login/join with:We are one of the UK's leading independent hospital groups and the largest in terms of revenue.From our 39 hospitals and 33 clinics, medical centres and consulting rooms across England, Wales, and Scotland, we provide diagnostics, inpatient, day case and outpatient care in areas including orthopaedics, gynaecology,...


  • London, Greater London, United Kingdom Version 1 Full time

    Oracle Fusion Applications Security ConsultantYOU MUST SC CLEARED OR BE ELIGIBLE FOR SC CLEARANCE.TO BE ELIGIBLE FOR SC CLEARANCE YOU MUST HAVE LIVED WITHIN THE UK FOR THE LAST 5 YEARS.Are you passionate about securing cuttingedge cloud applicationsJoin us as an Oracle Fusion Applications Security Consultant.Youll design and implement robust security...


  • London, Greater London, United Kingdom Unilabs Full time

    Oracle Cloud HCM Technical Support ConsultantUnilabs is looking for an Oracle Cloud HCM Technical Support Consultant to join our innovative team. As a leading provider of clinical laboratory and medical diagnostic imaging services, we are committed to enhancing efficient operations and delivering exceptional service quality to our healthcare partners. In...


  • London, Greater London, United Kingdom Stott and May Full time

    Oracle Fusion Reporting Lead - Belfast (Largely Remote)Contract | £510/day Inside IR35 | 6 monthsWe're seeking an experienced Oracle Fusion Reporting Lead to join a major transformation programme in Belfast. This role is largely remote with on-site presence based on project needs - ideal for someone open to occasional travel.You'll take the lead in...