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Membership and Events Co-ordinator

3 weeks ago

London, Greater London, United Kingdom Love Success Full time

Our client, one of London's most prestigious membership clubs, is seeking a customer focused Membership Co-ordinator to service as the first point of contact for current and prospective members, delivering a professional and personal customer service.

The role is varied and will also encompass comprehensive administrative support for the Membership Department including managing the new member application process, assisting prospective members from the initial inquiry to presenting their completed application to the Membership Committee on a weekly basis.

Additionally, the role will also include supporting the development of member events and initiatives, enhancing member engagement and fostering the welcoming and friendly atmosphere our members expect and enjoy. Together with the Membership Manager, you will be a key representative of the Club, building professional relationships with members to create a personalised service.

This role would suit any candidate looking to develop their marketing, events, administrative and interpersonal skills in a luxury sector or pursue a career in the hospitality industry.

Responsibilities:
  • Assist the Membership Manager with member engagement, including responding to phone and email inquiries and processing payments
  • Hosting tours of the Club for prospective members
  • Support the Membership Committee in managing the new member application and approval process
  • Maintain member data and ensure the CRM system is kept up to date
  • Create membership reports as needed
  • Create and update marketing collateral as required (InDesign, Canva)
  • Support in keeping social media channels and website pages up to date
  • Address member inquiries regarding event bookings
  • Assist the wider team in ensuring the events programme is well balanced by suggesting and developing new member event ideas and activities
Qualifications:
  • Relevant experience in an administrative role and customer relations
  • Excellent verbal, written and interpersonal skills
  • Confidence in engaging with members both in person and over the phone
  • Experience with Microsoft Office, Zoom, InDesign, Campaign Monitor, Canva and WordPress (or similar) and CRM systems
  • Experience with social media platforms in a business context (Instagram, LinkedIn)

Salary will be based on experience.

Seniority level:

Entry level

Employment type:

Full-time

Job function:

Administrative

Industries:

Hospitality

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