Scientific Support Professional

In this position you will be responsible for offering overall product expertise application knowledge and technical support for our ATS Business Unit related solutions and services portfolio. The main mission is to ensure successful application implementation qualification and use of our products by supporting Sales and Field Application this role you serve as the point of contact to all scientific inquiries for the assigned product portfolio funneled through by the sales team as well as via direct inquiries from product end users. You support pre- and post-sales activities for the assigned product and services addition you identify potential causes of problems related to the use of products by customers and proposes relevant solutions using personal scientific experience internal knowledge and data as well as customer feedback. We are looking for a Scientific Support Professional for the Application Services department at Sartorius Albumedix this role you will be the main point of contact for scientific enquiries for the assigned product portfolio funneled through by the sales team as well as direct inquiries from product end users in our ATS Business Unit. You will work closely with Sales and Field Application Specialists to ensure successful application implementation qualification and use of our products at our customer sites. You will also provide solutions to issues customers are facing with the products using scientific experience internal knowledge data and customer feedback. The team consists of 7 professionals and we are looking forward to shaping the future with you. This position is full-time on a permanent basis. It is an onsite role in central Nottingham and the site is easy to get to being a short walk from the train station and tram stop. Grow with us YourResponsibilities On a daily basis you will answer scientific and technical questions from prospects / customers and Sales colleagues concerning the use of the business unit products in accordance with quality and deadline requirements. End goal is product adoption on customer end (via email via teleconference) Delivering technical presentations of Sartorius ATS products technology and services to end customers and Sales. Customer Technical support and consulting in the application use of products and development of procedures during customers visit to Sartorius location or employees visit to customer location. Troubleshoot technical issues for end customers (independently or in collaboration with senior colleagues) Cultivate and maintain strong relationships with clients ensuring a high level of satisfaction. Cultivate and maintain strong relationships with Sales colleagues as collaboration is key to ensuring a high level of satisfaction on customer end. Participating in events at home and abroad (trade fairs conferences customer visits etc.) Conduct trainings on the application use and technology of Sartorius ATS products for end customer and internal stakeholders (independently) Reporting to product managers R&D colleagues and supervisors about competitive technologies and important information on product usage Identifying opportunities for improvement in technical and marketing materials (application notes guidelines technical notes posters etc.) Conduct literature reviews update technical knowledge bases and collaborate with marketing and R&D. Conducting initial stages of quality complaint procedures (independently) Use of CRM (Salesforce) and writing documents in a scientific manner Other adhoc duties What will convince us MSc degree in Life Sciences i.e. : biology biochemistry biotechnology molecular biology cell biology etc. Process development or research experience in biopharmaceutical industry or in university laboratory Knowledge or experience in cell and gene therapy Strong customer focus with great communication skills Highly organised and ability to multitask Team player ability to interact with people across different functions internally whilst begin comfortable working independently Scientific writing expertise High problem-solving skills to advise people on how to improve their results whilst maintaining impeccable customer service experience Use of CRM Willingness to travel up to 30% for face-to-face communications In order to commence working with us the successful candidate will have the right to work in the UK. What we offer As a growing global life science company stock listed on the German TecDAX Sartorius offers a wide range of benefits : Making an impact right from the start : Comprehensive onboarding including a virtual online platform even before joining Welcoming Culture : Mutual supportteam-spirit and international collaboration; communities on numerous topics such as coaching agile working and businesswomennetwork Health & Well-Being : Wide section of health and well-being support such as healthcare plans and health assessment services Benefits Attractive Working Conditions : 35 hours working week 25 days annual leave plus public holidays Free parking on site easily accessible from the city centre and transport hubs Social Committee with both free and subsidised social events Private Healthcare Pension Scheme Free onsite fitness classes Group Life Assurance Group Income Protection Free annual flu vaccinations Employee Assistance Programme for colleagues and their families One day per year given to be a Helping Heart within your local community About Sartorius Sartorius is part of the solution in the fight against cancer dementia and many other diseases. Our technologies help translate scientific discoveries into real-world medicine faster so that new therapeutics can reach patients worldwide. We look for ambitious team players and creative minds who want to contribute to this goal and advance their careers in a dynamic global environment. Join our global team and become part of the solution. We are looking forward to receiving your application. Experience : Unclear Seniority Employment Type : Full-Time Experience : years Vacancy : 1 #J-18808-Ljbffr