Concession Manager

Are you passionate about technologies, looking for a retail management position and open to the opportunity to work at the well known premium department store? If your answers are yes, you could be a great candidate for the Samsung Concession manager role in Selfridges, Oxford street, London Overall purpose of the role: As a Flagship Retail Concession Manager, you will lead your team to success through inspirational leadership and bringing the ethos of Samsung connected innovation to life to your team and our customers. You will need to ensure you and your leadership team are organised and operationally excellent through strategic planning, HR control and delivery against Flagship Retail KPIs. You will need to enjoy solving problems, be able to work well under pressure and adapt to changes as the business evolves. You will look to bring out the best in your team and demonstrate humility, maturity, support and a consistency to everything you do. You will do this through demonstrating best practice and embodying Stellar Global and Samsung Flagship Retail core values, leading by example embracing a diverse and inclusive culture. Key Accountabilities: Operational excellence such as control and accountability of team KPI's, lead by example, ensure team planning and scheduling are completed utilising the HR tools available Working through analysing team workloads, assigning priorities etc, execute commercial and marketing requirements in store Clear & consistent communication, bring strategic direction to life and successfully communicate this across the management team and wider team Strategic planning such as commerciality – able to discuss performance across sales, offers and launches, manage cross functional projects and identify opportunities and collaborate with others. Leading weekly management meetings People management & development: responsible for Flagship Retail team development through coaching, drive inclusive work and team culture, support the Training Team in building a strategy, with a bespoke induction and onboarding Facilitate Human Resource duties / manage ER issues, reviews, performance improvement plans and overall performance following company policies and procedures Embrace Values: Own it, Be Can Do, Work Smart and Stay Curios Personal Specification (knowledge/experience): Confidentiality and trust in handling sensitive situations and HR challenges Open to learn and improve own performance and inspire others to want the same Drive team culture through a people led strategy to get the most from your team to positively impact business result Make commitments and decisions on available information even under stressful and changing conditions utilising stakeholder management Demonstrate honesty and willing to listen to peers views to ensure Samsung Flagship Retail creates a safe and inclusive environment for all A natural people-person, with exceptional communication and presentation skills, for one‑on‑one or group interactions Provide your team with a common purpose, inspire them with the power of the brand and coach them through shared vision and mission Ability to utilise your team with their diverse talents and experiences to set them up for success, going from strength to strength Celebrate the success through coaching in the moment, building a recognition & validation plan to support the growth of your team embodying a culture through your team that drives unified values What do we offer: £45k‑£55k annual salary & commission scheme Full time role, 40 hrs per week Permanent role (with 3 months probation period) Samsung work phone/laptop Discount at Samsung members only website 25 days annual leave (+ the equivalent of Bank Holidays within a year) "Medicash"‑Health cash plan that allows you to claim back money spent on private appointments such as dental and optical treatments or diagnostic tests. The plan offers additional benefits including virtual GP appointments, counselling and discounts Discounted Gym membership #J-18808-Ljbffr