Showroom Team Leader

18 hours ago

Bury St Edmunds, United Kingdom QUORN COUNTRY TILES LIMITED Full time

Showroom Team Leader at QUORN COUNTRY TILES LIMITED Base Salary of £28,000.00-£30,000.00 plus performance bonus potential of up to £13,952 (OTE £43,952) About Us Established in 1995, Quorn Stone is a leading retailer and importer of luxury natural stone and porcelain flooring. We have 9 showrooms across the UK, with a Head Office based in Loughborough. We are a passionate bunch who love to offer our customers the highest quality flooring, with exceptional customer service at each stage of their journey with us. Due to expansion, we are looking for a Showroom Team Leader to join our Suffolk team, and as we continue to grow from strength to strength, we would love to consider your application Job Description As a Showroom Team Leader you will have a full understanding of the sales cycle, you will be experienced and confident in targeting, engaging and qualifying potential customers. You will support the Showroom Manager with sales, customer service and resolving issues as and when required. You will manage your own leads as well as monitoring the Sales Advisors workloads. You will also be required to conduct face to face showroom appointments with customers. Additional Responsibilities Answering incoming sales calls Making outbound calls to our customer database Creating quotations, processing payments, arranging deliveries, and providing outstanding aftersales service Providing advice on suitability, sizing, pricing whilst showcasing a natural flair for interiors Updating the CRM system with relevant client information and daily activity Arranging samples to be dispatched Welcoming customers to the showroom and building relationship with clients, ensuring a professional and friendly welcome is always received Problem resolution Handle customer complaints Guide the sales team in closing salesAssist with new starter inductions and training Requirements Experience in a sales environment (Desirable) Experience in the luxury goods market (desirable) Knowledge of interiors (desirable) Experience in managing and developing a team Extremely well organised and able to prioritise tasks Enthusiastic and hands on Self‑motivated with the ability to inspire those around you Strong customer focus Excellent communicator Familiar with Microsoft office Benefits A great place to work with a friendly and welcoming team Competitive salary package. Paid Training Employee assistance program. Competitive holiday allowances with the option to buy holiday. Enhanced parental leave. Company pension. Healthcare cash plan provided by Simply Health. Employee and friends and family discount on Quorn Stone products. Employee wellbeing initiatives with Mental Health First Aiders available across the business. 2 volunteering days each year. Employee discount Enhanced maternity leave Enhanced paternity leave Health & wellbeing programme On-site parking Working Hours 37 hours per week, with 2 days off. Opening Hours Monday-Friday 9am-5pmSaturday 9:30am-5pmSunday Closed Pay £30,000.00-£43,952.00 per year Ability To Commute/Relocate Bury St. Edmunds IP30 0UQ: reliably commute or plan to relocate before starting work (required) Licence/Certification Driving Licence (required) Work Location In person #J-18808-Ljbffr

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