Customer Delivery Manager
5 days ago
Join to apply for the Customer Delivery Manager role at Indico Data Location: London, UK Function: Professional Services / Customer Success (Hybrid) Reporting To: SVP Delivery About Indico Data Indico Data is the leading Agentic AI platform for insurance decision‑making, recognized by industry analysts and experts for its impact across underwriting, claims, and policy servicing. Role Overview You Will Own Strategic Enterprise Customers End‑to‑end — From Onboarding Through Renewal And Expansion — And Serve As a Trusted Advisor Through Complex Transformation Programs. UK/Insurance Expertise Is a Strong Differentiator. This Position Is a Blend Of Two Critical Delivery Motions: Customer Success Management — ensuring adoption, retention & value realization Engagement Management — driving customer onboarding motions inclusive of use case scoping, project delivery, and stakeholder alignment Why This Role Matters Indico’s growth depends on transforming initial customer wins into scalable, multi‑LoB enterprise programs — this role ensures we protect what we sell and sell to our services & software strengths. Ideal Candidate Former management consultant with SaaS delivery experience, strong executive presence, ability to lead multiple transformation efforts, and commercial/contractual fluency. Key Responsibilities Customer Success (60%) Own strategic account planning, EBRs, and stakeholder management for assigned customers Own expansion and upsell pipeline Track and improve usage, customer satisfaction, and ROI/benefit realization Engagement Management (30%) Lead implementation efforts from design through testing & deployment Coordinate scoping, resource planning, and execution across internal teams Translate business/operational needs into design requirements Manage multiple concurrent workstreams with clear communication and risk controls Develop business cases and value narratives to support renewal and customer retention efforts Program Maturity Support (10%) Contribute to continuous improvement of methodologies, playbooks, and enablement content Serve as escalation owner for Delivery and product adoption blockers Support partner delivery interactions as we scale SI collaboration Candidate Background & Skills Required 6+ years relevant experience in enterprise SaaS delivery, consulting, or transformation roles Demonstrated success running complex, executive‑visible programs Executive presentation skills (e.g. presenting to senior stakeholders and navigating enterprise politics) Technical aptitude for complex platforms; comfortable learning new AI/automation tech quickly Prior commercial negotiation ownership (renewals, expansions, SoW development) Strong analytical, reporting and communication skills Ability to work independently in ambiguous environments and deliver under tight deadlines Preferred Delivery experience in Insurance, Financial Services, or other regulated industries Experience with AI/ML, document automation, or intelligent workflow platforms Success Criteria (12 Months) 100% renewal of owned accounts; NDR target achieved or exceeded Customers demonstrate quantified value realization (ROI & adoption maturity benchmarks) Implementation plans deliver on‑time production deployments with clearly defined success criteria met Customers become advocates (references, case studies, and expansion champions) Internal teams view you as the orchestrator of value and delivery predictability #J-18808-Ljbffr
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Customer Delivery Manager
2 weeks ago
Greater London, United Kingdom The Sofa Delivery Company Careers Full timeSecondment 12 monthsWere on the lookout for a highly skilled and motivational leader to manage our Customer Delivery Centre. At The Sofa Delivery Company, we believe in building strong relationships, and we need someone who can lead by example, inspiring our team to consistently deliver exceptional customer experiences.As Customer Delivery Manager, youll...
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Senior Delivery Manager
1 day ago
Greater London, United Kingdom Rail Delivery Group Full timeThis job is brought to you by Jobs/Redefined, the UK's leading over-50s age inclusive jobs board. Salary up to: £67,422 Rail Delivery Group (RDG) partners with Britain's train operators to put customers at the heart of everything we do, delivering essential services and dedicated experts who keep the nation's railway running efficiently. What is the purpose...
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Senior Delivery Manager
5 days ago
Greater London, United Kingdom Rail Delivery Group Full timeSalary up to £67,422 Rail Delivery Group (RDG) partners with Britain's train operators to put customers at the heart of everything we do, delivering essential services and dedicated experts who keep the nation's railway running efficiently. Passenger Assist is the system that enables passengers to request and book assistance when travelling by rail. The...
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Senior Delivery Manager
1 week ago
Greater London, United Kingdom Rail Delivery Group Full timeSalary up to :£67,422 What is the purpose of this job? Passenger Assist is the system that enables passengers to request and book assistance when travelling by rail. The Passenger Assist Programme seeks to improve the system and the service, by collaborating with RDG’s technology provider and train operating companies to deliver key enhancements. The...
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Greater London, United Kingdom Rail Delivery Group Full timeA major organization in the rail industry is seeking a Delivery Manager to lead the Passenger Assist Programme, enhancing the railway's customer service and accessibility. Responsibilities include managing project delivery, coordinating with various teams, and ensuring alignment with strategic objectives. The role demands strong communication skills,...
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Lead Delivery Manager – Passenger Assist
1 week ago
Greater London, United Kingdom Rail Delivery Group Full timeA leading railway organization in Greater London is seeking a Delivery Manager to oversee the Passenger Assist programme. This role involves managing project delivery and enhancing the customer experience. The ideal candidate will have extensive experience in project management, strong communication skills, and a focus on delivering digital products. The...
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Senior Delivery Manager
1 week ago
London, Greater London, United Kingdom Rail Delivery Group Full time £67,422 - £85,000 per yearSalary up to : £67,422Rail Delivery Group (RDG) partners with Britain's train operators to put customers at the heart of everything we do, delivering essential services and dedicated experts who keep the nation's railway running efficiently.What is the purpose of this job?Passenger Assist is the system that enables passengers to request and book assistance...
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Delivery Driver
2 weeks ago
Greater London, United Kingdom Yodel Delivery Network Limited Full timeDelivery Driver Location: Fortis Green, Greater London, UK, N10 3 Job Type: Self-employed Core Delivery Driver As one of our Self‑Employed Core Delivery Drivers you'll enjoy freedom, flexibility and better financial rewards, plus all the support and benefits of being part of our wider Yodel team. You don't need any experience, and the more you deliver, the...
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Senior Delivery Manager
2 weeks ago
London, Greater London, United Kingdom Rail Delivery Group Full time £50,000 - £80,000 per yearSalary up to : £67,422What is the purpose of this job?Passenger Assist is the system that enables passengers to request and book assistance when travelling by rail. The Passenger Assist Programme seeks to improve the system and the service, by collaborating with RDG's technology provider and train operating companies to deliver key enhancements. The...
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Senior Delivery Manager
2 weeks ago
London, Greater London, United Kingdom Rail Delivery Group Full time £90,000 - £120,000 per year*What is the purpose of this job?*Passenger Assist is the system that enables passengers to request and book assistance when travelling by rail. The Passenger Assist Programme seeks to improve the system and the service, by collaborating with RDG's technology provider and train operating companies to deliver key enhancements. The programme is focussed on...
