Service Manager

2 weeks ago

Doncaster, United Kingdom Permanent Futures Limited Full time

About the Role

We’re looking for an experienced and hands-on Service Manager to lead our busy service operations across two UK depots, ideally based on our Doncaster site You’ll oversee workshop performance, manage a skilled engineering team, and ensure every customer receives fast, reliable, and professional support. This is a fantastic opportunity for someone who thrives on responsibility, enjoys problem-solving, and takes pride in building high-performing teams.

About the Organisation

We’re all about innovation in trenchless and suction excavation technology. Our team brings together decades of experience across the civils, utilities, and construction sectors—delivering safe, efficient, and environmentally friendly excavation solutions that make complex work simple.

From our Rig Suction Systems to Vacuum Crawlers and advanced trenchless tools like winches, bursters, and moles, our equipment is used on major UK infrastructure projects in rail, highways, and utilities. You’ll find our technology keeping crews safe and projects moving on everything from city centre upgrades to large-scale energy network works.

Our customers include leading names in construction and utilities—people who trust us not just for world-class equipment, but for the service and know-how that keeps their projects running smoothly.

What You’ll Be Doing

Lead and motivate engineers and service staff to deliver great results.
Plan and coordinate maintenance, repairs, and service schedules.
Keep operations running smoothly using service management tools like Reflow.
Maintain high standards of safety, compliance, and customer care.
Manage warranties, technical support, and aftersales service.
Communicate regularly with clients to ensure satisfaction and resolve issues quickly.
Support continuous improvement in quality, performance, and process efficiency.
What We’re Looking For

Proven experience in service or operations management (construction, civils, utilities, or plant hire).
Strong understanding of hydraulic and electrical systems.
Confident communicator with solid organisational and leadership skills.
Comfortable managing teams, systems, and multiple priorities.
Deep commitment to safety, quality, and customer experience.
What You’ll Get

£40,000 – £50,000 salary (DOE)
22 days holiday + bank holidays
Company pension & car
Ongoing training and career development
Supportive, friendly culture with regular team events
Free on-site parking
Ready to Make an Impact?

If you’re a people-focused leader who enjoys variety, challenge, and the satisfaction of keeping operations running at their best, we’d love to hear from you. Apply today and lead a team that’s redefining service excellence in plant and excavation support

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