Accident & Travel Claims Handler

2 weeks ago

Fareham, Hampshire, United Kingdom Zurich 56 Company Ltd Full time

Working Hours: This role is available on a part-time, job-share, or full-time basis.

Location: Ideally, you will be within a commutable distance of Fareham, but we can be flexible for the right experience.

The opportunity:

As an Accident & Travel Claims Handler you'll provide a quality focused claims service that supports the achievement of our in-house and Third Party claims teams. Dealing with a range of situations, from lost luggage to life changing illness and injury, our customers will look to you to work quickly and with empathy to provide them support at an often-stressful time.

Our Claims function is the largest department in our UK General Insurance business, and it's critical in ensuring we provide our customers with an efficient, professional, and empathetic service.

Many of our employees work flexibly in a variety of different ways, including part-time, flexible hours, job share, an element of working from home or compressed hours. This is because we want the best people for our roles, and we recognise that sometimes those people aren't available full-time. Please talk to us at interview about the flexibility you may need.

What will you be doing?

  1. Promptly handle and positively resolve all enquiries from both customer and external contacts to ensure delivery of a focused claims service.
  2. Review, resolve, and proactively finalise claims within authority limits ensuring settlement at an optimum level with consideration to business implications.
  3. Maximise productivity and profitability within the team.
  4. Contribute to a positive and supportive team culture.

Who are we looking for?

Ideally, we would like you to have some of the following:

  1. Retail Travel and/or Business Travel and Personal Accident claims experience is desirable.
  2. Ability to deliver excellent customer service.
  3. Identify insights and trends on claims handling decisions.
  4. Ability to work as a team player and cope with varying workloads and pressures.
  5. Numeracy, literacy and IT skills with knowledge of MS Office packages.
  6. Relevant experience of working either in general insurance or progressing towards CII qualification.

Who we are:

At Zurich we aspire to be one of the most responsible and impactful businesses in the world and the best global insurer. Together we're creating a brighter future for our customers, our people, and our planet. With over 55,000 employees in more than 170 countries, you'll feel the support of being part of a strong and stable company who are a long-standing player in the insurance industry.

We've made a promise to each other and every employee; to focus on sustainable impact, to care about each other's wellbeing, to use our diverse expertise to be curious and optimistic and to develop the skills needed for our future.

If you're interested in working in a dynamic and challenging environment for a company that recognises and rewards your creativity, initiatives, and contributions - then Zurich could be just the place for you. Be part of something great.

Our Culture:

At Zurich, our sense of community is strong and we're particularly passionate about diversity and inclusion, which we've won numerous awards for. We want our people to bring the whole of themselves to work and ensure everybody is made to feel welcome, regardless of their background, beliefs, or culture. We want our employees to reflect the diversity of our customers, and so are committed to treating all of our applicants fairly and with respect, irrespective of their actual or assumed background, disability, or any other protected characteristic.

We've an environment that places a real importance on our people's wellbeing from a physical, mental, social, and financial perspective. We work with our wellbeing partners and industry experts to provide the best advice and access to a wealth of lifestyle support. We're also committed to continuous improvement, and we offer access to a comprehensive range of training and development opportunities.

We're passionate about supporting employees to help others by getting involved in volunteering, charitable and community activity. Our charitable arm, Zurich Community Trust, is one of the longest-established corporate trusts in the UK. In that time, we've awarded grants and volunteered time to deserving causes in the UK valued at over £90 million.

So make a difference. Be challenged. Be inspired. Be supported. Love what you do. Work for us. #LI-Hybrid

The financials:

  1. 12% defined non-contributory pension scheme.
  2. Annual company bonus.
  3. Income Protection.
  4. Life cover - four times your salary.

Time away:

  1. 25 days holiday a year plus bank holidays.
  2. You can also request to swap UK bank holidays for days off that have cultural or religious significance to you.
  3. The option to buy up to an additional 20 days or sell some of your holiday.
  4. Three days paid volunteering.
  5. Up to 16 weeks' full pay for maternity, paternity and adoption leave.

Your health is important to us:

  1. Access to Private medical insurance.
  2. Virtual GP appointments.
  3. Discounted gym membership.
  4. Free flu jab.
  5. Access to a wealth of support from our wellbeing partners.

We're making a difference:

  1. Creating a brighter, more sustainable future underpins all that we do here in Zurich. We were the first insurer to sign the 'UN Business Ambition for 1.5˚C' pledge.
  2. Our charitable arm, Zurich Community Trust, has awarded grants and volunteered time to deserving causes in the UK valued at over £90 million.
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