IT Business Analyst

Müller UK & Ireland is wholly owned by Unternehmensgruppe Theo Müller which employs over 31,000 people throughout Europe. In the UK, Müller develops, manufactures and markets a wide range of branded and private label dairy products made with milk from 1,300 farmers in Britain. Müller is ranked within the top 20 in The Grocer's Top 100 list of Britain's Biggest Brands and is picked from shelves millions of times each year. Müller UK & Ireland includes: Müller Milk & Ingredients which aims to be Britain's private label dairy leader and produces branded and private label fresh milk, cream, butter and ingredients products. It boasts a network of dairies and depots servicing customers throughout the country. Müller Yogurt & Desserts which is the UK's leading yogurt manufacturer which aims to create millions more Müller moments for its consumers. It is responsible for major brands like Müller Corner, Müllerlight, Müller Bliss, Müller Rice, FRijj and Müller Kefir Smoothie and produces chilled desserts under licence from Mondelez International. It also supplies the UK private label yogurt market from a dedicated, state of the art yogurt facility. We're recruiting IT Business Analyst Müller has been a loved brand in the UK for over 30 years. It's a household name - and it continues to grow as we invest to make and market an ever-great range of fantastic dairy products. We are currently the 8th most chosen FMCG brand, picked from supermarket shelves over 208 million times each year. Introduction Are you passionate about bridging the gap between business needs and IT solutions? We are seeking a proactive and skilled IT Business Application Analyst to join our Group IT team. This role is pivotal in ensuring optimal and sustainable IT service delivery through system analysis, project support, and continuous improvement initiatives. Location: Telford, Shropshire. Hybride working model with 2/3 days er week on site Department: Group IT Contract Type: Permanent Main Responsibilities Analyse business needs and support continuous improvement initiatives. Conduct fit-gap analysis and fault diagnosis at a technical level. Document business requirements, functional specifications, and process flows. Support agile methodologies and create project documentation (e.g., WRICEF). Collaborate with project leads and cross-functional teams to ensure successful delivery. Configure systems, create and execute test plans, and validate solutions. Provide hands‑on application support and user training. Create knowledge articles and How-To guides. Act as a solution architect and/or application owner, managing the full lifecycle of applications. Key Requirements Education: Bachelor's degree. Languages: English (required); German (beneficial). Experience: 3+ years in business/system analysis, IT systems design, and project management. Technical Skills: Strong proficiency in M365, Microsoft Visio, and Microsoft Project. Skilled in ITIL, data analysis tools, and business process modelling. Soft Skills: Excellent communication and interpersonal skills. Creative problem‑solving and customer service orientation. Ability to build strong partnerships across teams. Other Requirements: Full driving license. Willingness to travel and provide support outside normal business hours if required. Benefits Competitive Salary Bonus scheme Health Care Package Contributory pension plan Life Assurance Employee Assistance Programme Generous annual leave increasing with service. Flexible benefits programme In addition, our employees have access to a Rewards Benefits Programme, giving you a range of discounts across 800 retailers online and in store. The Process If you have the skills and experience in the above areas and would like to be considered for this role, please apply at www.mullercareers.co.uk #pinksquid Contact Details: F.A.O. UK Recruitment, Müller UK & Ireland, Shrewsbury Road, Market Drayton, Shropshire, TF9 3SQ #J-18808-Ljbffr