Housing Manager

We are looking for a Housing Manager to work in conjunction with, and to support the Property and Maintenance team. Role & Responsibilities: Lead and support the delivery of high-quality, customer-focused housing management services Manage complex tenancy and estate issues and support continuous service improvements across the organisation Provide an effective, efficient, responsive service to the people we support, who require housing-related support to remain in their home and/or continue with their tenancy Liaise with external agencies, legal representatives, and local authorities Develop and implement strategies, policies, procedures and service improvements within tenancy support Advance knowledge of housing legalisations/regulations and conflict resolution Ensure compliance with Regulator of Social Housing standards Line manages maintenance/compliance team to ensure responsive repairs are dealt in accordance to the SLA Responsibilities will also include: Support the people we support to set up and maintain a home and tenancy Undertake housing assessments, record meetings and take detailed support notes during support visits Carry out estate inspections, liaise with contractors, and ensure safety and statutory compliance checks are up to date. Assist the people we support to manage their finances and welfare benefit claims, particularly housing benefit, universal credit, disability benefits and DLA/PIP Advise people we support on access to local community organisations, resources, activities and employment opportunities Support with maintaining a safe home environment for the people we support and assist in reporting maintenance issues and concerns Assist and support the people we support to meet rent and service charges obligations to landlords Organise monthly tenancy meetings in liaison with service managers Authorise legal action for rent arrears and represent the association in court where required Administer the provision of comprehensive information to the people we support in relation to service charges, annual uplifts of rent and contracts Ensure Active Prospects housing stock is managed to a high standard and compliant with Decent Home Standards and Awaab's Law. Investigate incidents of nuisance and anti-social behaviour, keeping relevant parties informed and maintaining accurate records Work with the Director of Property and external consultants on the Environment policy Ensure regular health and safety checks in properties to ensure tenancy agreements are upheld and properties remain safe and secure The successful candidate will have the following Knowledge, Training & Experience Experience of working as a Housing Manager within registered social housing, charities and local authorities with minimum of 5 Years experience. Excellent knowledge of housing legislations and regulation within Housing Support, evictions, housing benefits and other welfare benefit claims Qualified with professional housing qualification with Chartered Institute of Housing (CIH) Level 4 Certificate for the Housing Profession. Experience leading and supporting initiatives that help tenants access benefits and financial help Have a passion for involving people we support in every aspect of their service Have the ability to work flexible hours including some weekends, evenings and conduct night audits if required Own a Full Driving Licence and be able to use own vehicle for business use, Disability Confident About Disability Confident A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. Active Prospects is an award-winning charity which supports around 400 people each year in the south-east who have a learning disability, mental health need or are autistic. This year we were proud to win Employer of the Year at the National Learning Disability & Autism Awards. #J-18808-Ljbffr