Assistant Manager

7 days ago

London Colney, United Kingdom Partner Retail Services (PRS&) Full time

Assistant Manager - Samsung Experience Store at Partner Retail Services (PRS&) Location: Samsung Experience Store, Oxford St Hours: 40 Hours Pay: £40,000 - £43,000 DOE Bonus: 20% potential Role Summary As the Assistant Manager, you will play a crucial role in achieving PRS& Samsung goals. You'll be responsible for aligning with the PRS& Samsung brand and ethos, while delivering inspirational customer service, maintaining operational compliance, and executing strategies that enrich our customers' lives through unrivalled interactions with Samsung products. Core Responsibilities Health & Safety: Always ensure the safety and well‑being of our customers and team members. Customer Focus: Champion our commitment to exceptional customer experiences and measures that ensure customer satisfaction. Leadership and Team Management: Managing and leading colleagues across all departments, providing direction, support, and encouragement to achieve their goals. Adherence to PRS Policies: Following and implementing PRS processes, guidelines, and policies to ensure operational compliance. Store Standards and Operations: Always maintaining the store's impeccable standards, guaranteeing a seamless and pleasant shopping experience for every customer. Store Manager Support: Deputise for the Store Manager in their absence, ensuring seamless operations. Shift Management: Handle key holding and general shift management to keep things running smoothly. Skills & Experience Leadership Experience: Proven track record in people management, leadership, and direction. Effective Communication: Strong communication and influencing skills to inspire commitment and loyalty among your team. Adaptability: The ability to prioritise workloads and adapt quickly to changing circumstances, promoting the benefits of change to others. Commercial Acumen: A commercially minded approach to retail, understanding how to drive success. Passion for Technology: Embrace the Samsung eco‑system and have a genuine love for all things tech. Continuous Learning: Constantly challenge your knowledge and drive your own learning journey. Management Experience: Previous management experience is a must, demonstrating your ability to lead and inspire a diverse team. Why Join Us? At PRS& Samsung, we offer more than just a job; we offer a platform to grow and develop your skills. You’ll be part of an enthusiastic team that shares your passion for technology and customer satisfaction. With opportunities for learning and career advancement, you can shape your future in the tech retail industry. We have a Learning and Development team dedicated to your professional training in the role. Training includes (but not limited to) Induction, FCA, Product, Customer Journey, and Management Development Programmes. What We Can Offer You Samsung Employee Discount Portal Birthday Holiday Perks and Rewards (Discounts across multiple retailers) Monthly Bonus Potential Well‑being Tools and Platform Mental Health First Aid Access Seeded Devices – including the latest Flagship Device Employee Assistance Platform Annual partnership with National Charities Celebrations of Awareness Days and Religious Holidays Job Details Seniority level – Mid‑Senior level Employment type – Full‑time Job function – Business Development and Sales Industry – Retail #J-18808-Ljbffr

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