Seller Experience Graduate

About the TeamThe Seller Experience Team is dedicated to enhancing the experience throughout the entire seller journey on TikTok Shop, from onboarding sellers and listing products to addressing violations and appeals, optimizing logistics, and providing comprehensive seller and AM education. Our objective is to ensure a seamless, efficient process that empowers sellers to succeed on the platform.We play a critical role in bridging the gap between sellers, BizOps, and cross-functional (XFN) teams. By capturing the seller's voice and BizOps requests, we identify root causes of key blockers and develop systematic solutions that create lasting improvements for our seller community.As a member of the team, you will work on high-priority projects that make a tangible impact on the platform's success. You will collaborate closely with Operations, GNE, Product, and other XFN teams, contributing to strategic solution development and impactful implementation.We are looking for talented individuals to join us in 2026. As a graduate, you will have opportunities to pursue bold ideas, tackle complex challenges, and unlock growth. Successful candidates should be able to commit to an onboarding date by the end of 2026. Please clearly state your availability and graduation date in your resume.Candidates can apply to a maximum of two positions and will be considered for jobs in the order applied. Applications will be reviewed on a rolling basis; we encourage early applications.ResponsibilitiesStrategic Solution Development: Prioritize key issues and create systematic, actionable solutions to improve seller experience. Collaborate closely with XFN teams to ensure cohesive and effective implementation (e.g., onboarding, listing, violation, and appeal).Project Management: Drive and manage the progress of key projects in collaboration with GNE, Product, and other XFN teams, ensuring successful implementation.Seller Experience Research: Design, implement, and continually refine methodologies to conduct seller experience research, identifying and addressing key blockers and pain points.Data Analysis & Metrics Tracking: Monitor, analyze, and interpret key metrics related to seller experience. Use data-driven insights to recommend and implement actionable improvements.Review & Communication: Prepare for key review meetings and communicate with project sponsors to ensure transparency and support decision-making.QualificationsMinimum QualificationsGraduated in 2025 or about to graduate early 2026.Strong strategic thinking to prioritize key issues and break down problems into solutions.Strong analytical skills with the ability to translate data into actionable insights.Experience in project management, preferably in a cross-functional setting.Excellent communication skills for effective collaboration with diverse teams.Must be able to commit to a 12-week full-time work period during Summer 2026.Preferred QualificationsExperience working on seller experience or GNE-related topics.Proficiency in seller research methodologies.Ability to thrive in a fast-paced, dynamic work environment.Working on-site in London with XFN teams preferred.About TikTokTikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, with offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.Why Join UsInspiring creativity is at the core of TikTok's mission. Our innovative product helps people authentically express themselves, discover, and connect — and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity, and bring joy.We strive to do great things with great people. We lead with curiosity, humility, and a desire to make an impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless.Diversity & InclusionTikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe — and so does our workplace. We celebrate diverse voices and strive to build an environment that reflects the many communities we reach. #J-18808-Ljbffr