Claims Technician

2 weeks ago

Bristol, United Kingdom McLarens Full time

Claims Technician – Commercial Property Location: Bristol, UK Company: McLarens Date posted: 20 Nov 2025 McLarens is an independent global insurance services provider established in 1932, specialising in complex commercial and niche markets. The Opportunity Reporting to the Executive Manager, you will be an active member of the Support function within the region, providing effective support to Adjusters and helping drive commercial claim efficiency. The Role Your responsibilities will include: Administration of new claims, including receiving instructions, issuing acknowledgements, setting up files and undertaking risk screening and triaging. Assisting Adjusters with investigation and validation enquiries. Controlling the lifecycle of files to drive diary management and support the proactive management of claims from set‑up to conclusion. Overseeing Adjuster caseloads during periods of leave. Liaising with insured, insurers, brokers and other stakeholders to ensure optimum customer service. Aiding the production of technical reports for Adjusters in compliance with professional standards and internal guidelines, within agreed timescales. Ensuring time reporting and billing is compliant with internal standards, processing, and systems. Developing and running management information for clients and internal use, including performance measurement and data integrity reports. Ensuring compliance with all technical and operational policies and procedures, including data protection and information security. Providing account management support when required. Handling incoming telephone calls and resolving queries. Invoicing. Other ad hoc work as required. About You – Knowledge And Experience Previous experience in an insurance or loss adjusting environment would be beneficial, but not essential. Experience in a fast‑paced office and/or administration environment. Ability to learn and adapt to systems efficiently. Organised, self‑managed, methodical, accurate and analytical approach to work. Good working knowledge of Word and Excel. Excellent interpersonal and communication skills, able to communicate in a clear, concise and structured manner. Strong relationship management skills with ability to establish good working relationships with team, colleagues and third parties. Excellent stakeholder management with ability to manage multiple priorities and conflicting demands. Thrives in a high‑pressure working environment. Driven to meet and exceed targets. Flexible with regard to travel, which may be required as and when. We look forward to hearing from you. HR Team McLarens Equal Employment Opportunity Statement Our company is an equal employment opportunity employer. We do not discriminate against any applicant or employee based on race, color, sex, sexual orientation, gender identity, genetic information, religion, national origin, age, disability, veteran status, or any other basis protected by applicable laws. We also prohibit harassment based on these protected categories. #J-18808-Ljbffr

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