Senior Client Relationship Manager

5 days ago

Croydon, United Kingdom Isio Full time

Senior Client Relationship Manager - PensionsJoin to apply for the Senior Client Relationship Manager - Pensions role at Isio.This role involves managing a portfolio of admin-only clients, acting as the primary contact, and ensuring client satisfaction, retention, and loyalty. You will support clients, address concerns, identify opportunities, and collaborate with internal teams to deliver excellent service.We welcome applications from candidates currently in Pensions Operations Management or Pensions Client Management roles who are eager to progress to Senior Client Managers.This position can be based in Leeds, Manchester, Edinburgh, Glasgow, Belfast, Reading, Birmingham, Bristol, or Croydon, with a hybrid workstyle.Key ResponsibilitiesLead a portfolio of admin-only clients.Manage and support client relationship management teams.Partner effectively with clients and senior stakeholders.Communicate across various mediums with colleagues and stakeholders.Lead new client propositions and improvement initiatives.Support transformation and implementation projects.Present on pensions administration and technology services.Manage risks and governance frameworks.Build strategic stakeholder relationships.Advise colleagues and stakeholders technically.Utilize data and MI for decision-making.Support project and operational management to meet client expectations.Ensure governance compliance.Develop knowledge of Isio’s services and opportunities.Maintain effective portfolio management information and reports.Candidate ProfileExperience in risk management and business acumen.Strong client leadership and partnership skills.Ability to identify growth opportunities and support commercial planning.Knowledge of non-BAU opportunities in pensions.Financial skills including negotiation and P&L management.Excellent presentation skills for diverse audiences.Proven project management and solution implementation experience.Detail-oriented and pragmatic.Collaborative, transparent, and inclusive mindset.Organized with good decision-making skills.Positive role model for colleagues and stakeholders.BenefitsCompetitive salary and market-leading bonus scheme.Study support with salary increases for qualifications.Development and training opportunities.Supportive team environment.More about us and our benefits can be found at Isio – Careers & Benefits.Next StepsClick ‘apply’ and follow the online application process.We are committed to diversity and inclusion and welcome applications from all qualified candidates. For reasonable adjustments during recruitment, please contact hrrecruitment@isio.com. #J-18808-Ljbffr

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