Magherabuoy Hotel

Magherabuoy Hotel – Guest Service Agent Location: Magherabuoy Hotel, Portrush, 41 Magheraboy Road, Portrush, Northern Ireland, BT56 8NX Job type: Full‑time Salary: Up to £12.80 per hour (dependent on age) Closing date: 4th December 2025 About the Role Front Office: Greet guests with warmth and understanding, monitor hotel e‑mail and telephone lines, direct inquiries to the correct department, maintain accurate in‑house records (rooming list, maintenance logs), and comply with GDPR legislation. Communication: Liaise effectively with the management team to find solutions to complex problems and communicate guest requirements to other departments. Food & Beverage: Serve food and beverages to hotel standards, follow the service sequence, maintain the highest standards of cleanliness, safety and hygiene, refresh lobby and restaurant tables, and ensure all equipment used to serve guests is clean. Participate in training sessions, briefings and meetings as required. Pay Up to £12.80 per hour (dependent on age) Benefits Health Care Cash Plan Diamond membership of Kingsbridge Hospital Group Enhanced Pension Scheme Enhanced Maternity Pay Enhanced Paternity Pay Cycle to work Recruit a friend scheme Employee Appreciation and Social Events Employee of the Month Award £20 for completion of FLOW training Increased annual leave with service Discount at Bodyscape employee rate and family/friend rate Cyrospa discount rate at Bodyscape Communication and advice on Health and Wellbeing Andras Academy training and development programmes and progression opportunities within the Andras Hotels Group Work for globally renowned hotel brands How to Deliver This Teamwork – work cooperatively and effectively with others. Brand‑hearted – understand and live brand standards with a positive, friendly manner. Commitment – do what you say and do your best at all times. Diversity & Respect – welcome and include all individuals. Integrity – be honest, respectful and accountable. The statements in this job description are intended to represent the key duties and level of work being performed. They are not intended to be ALL responsibilities or qualifications of the job. Required Criteria Experience within a customer‑facing role Basic level of IT proficiency Experience in the hospitality industry Ability to work as part of a team About Andras Hotels Andras Hotels is Northern Ireland’s largest hotel group with nine hotels and a portfolio that includes apartment complexes, a café‑bar and a health club and spa. We are rapidly expanding and are dedicated to promoting tourism and hospitality across the country. We provide training and development through Andras Academy, support wellbeing, and are proud to be a signatory to the Green Tourism and Hospitality Employers Charter. #J-18808-Ljbffr