Operational Technology Analyst

5 hours ago

Liverpool, United Kingdom Ampstek Full time

Overview Role: Operational Technology Analyst Location: Manchester or Liverpool, United Kingdom Hybrid Working – 2 to 3 days per week Contract: Permanent / Fixed Term Responsibilities IT and OT Operations Management: Oversee the daily management of IT components within the OT environment, including hardware and software support, network operations, and server administration. Policy Development and Implementation: Develop, implement, and continuously refine OT policies, procedures, and best practices that align with organizational goals and industry standards. Coordinate with IT and Security teams to ensure alignment where possible and differentiation where required. Team Collaboration: Liaise with OT and IT colleagues, factory maintenance technicians, production operators, and supervisors to ensure full compliance with established processes and to build IT-centric OT solutions. Performance Monitoring: Continuously monitor OT servers, networks, and overall system performance, addressing any issues promptly to maintain optimal operational levels. Data Security Assurance: Lead efforts to ensure that data security protocols and backup procedures remain current, robust, and effective across the OT landscape. Technical Support and Troubleshooting: Provide expert technical support for OT-related hardware, software, and network challenges. Collaborate with wider teams to resolve issues efficiently. Comprehensive Documentation: Maintain thorough documentation of systems and processes, ensuring knowledge is effectively shared across the team. Experience and Education Education: Bachelor's degree in Information Technology, Computer Science, Electrical Engineering, or a related discipline. Experience: 10 to 18 years of IT and OT operations experience, with a strong track record in networking, security, cloud technologies, automation systems, Active Directory, domain management, switch infrastructure, and IT maintenance. Proven experience in utilizing ITSM frameworks (ITIL v3 or v4) with platforms such as ServiceNow. Key Skills and Technical Expertise IT/OT Integration: Extensive knowledge of IT infrastructure with a focus on OT systems. Proficiency in Windows OS, VMware ESXi, SQL, Cisco networking, Active Directory, domain administration, SCCM, Intune, and AWS EC2 management. Operational Technology Expertise: Experience with OT systems including: Siemens: PLC ecosystem, WinCC SCADA, PCS7, Profinet Rockwell Automation: PLC ecosystem, FactoryTalk AssetCentre server, SCADA, HMI, Ethernet/IP Others: Kepware OPC UA Analytical & Problem-Solving Skills: Strong ability to analyse complex issues, develop solutions, and implement improvements in both IT and OT environments. Communication & Leadership: Exceptional leadership, communication, and collaborative skills necessary for managing peer relationships and influencing change. Personal Attributes Team-Oriented and Flexible: Demonstrated ability to work effectively with diverse teams and adapt to dynamic, fast-paced environments. Self-Motivated and Proactive: A high degree of personal drive and initiative, with excellent time management and the ability to prioritize tasks effectively. Innovative Thinker: A consistent appetite for improvement, innovation, and maintaining focus in uncertain and evolving environments. Positive, Can-Do Attitude: A positive mindset that motivates and inspires peers, coupled with the ability to lead by example. Seniority level Mid-Senior level Employment type Full-time Job function Information Technology Industries IT Services and IT Consulting #J-18808-Ljbffr

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