Customer Service Advisor

2 weeks ago

Fareham, United Kingdom Onecom Full time

Join our Team as a Customer Service Advisor – Business Location: Whiteley (Office Based) Hours: Monday - Friday 8.30 - 5.30 About the role We’re looking for a Customer Service Advisor – Business to join our team at Onecom. In this role, you’ll be the voice of our business customers, delivering exceptional service with every interaction. Whether it’s resolving queries, managing complex accounts, or building long-term relationships, you’ll ensure every communication is professional, proactive, and positive. This is your chance to make a real impact by balancing customer satisfaction with business needs, becoming the trusted go-to contact for our clients. What makes you a great fit Excellent communication and organisational skills Calm under pressure with strong problem-solving abilities Customer-focused and passionate about service Proactive approach with attention to detail and accuracy Ability to prioritise workload and meet strict deadlines Confident, persuasive, and commercially aware Strong negotiation skills and great business sense Personable, team-oriented, and driven to go the extra mile Key responsibilities Support a portfolio of business accounts Provide assistance to customers, sales teams, and colleagues Handle queries via phone, email, and web chat with a first-call resolution mindset Build and maintain strong customer relationships, including Director-level contacts Act as the escalation point, inspiring confidence as the trusted advisor Manage bespoke and complex accounts with varying requirements Generate tailored reports for selected customers Proactively manage processes so customers never need to chase updates Use Onecom’s internal systems to manage updates, changes, and orders Attend online meetings with potential and existing customers Perks for our People Holidays: 25 days + bank holidays and buy/sell options Other Leave: Birthday day off, 12 paid hours for flexible use, Volunteer day EV Scheme: Lease a brand-new electric car Lifestyle: 9% combined pension contribution and 4x salary life assurance Rewards: Quarterly and annual employee awards, discounts on tech Socials: All-expenses-paid company events Development: In-House Training Academy Wellbeing: 24/7 access to mental health support, Calm App, discounted gym membership, cycle to work scheme, free breakfast & fresh fruit, eye-care vouchers, financial wellbeing support Who we are Onecom is an award‑winning provider of Communication Technology, trusted by UK organisations to deliver Simply Brilliant Customer Experiences. ED&I We are committed to equity, diversity, and inclusion, and we encourage candidates to complete our equality monitoring form as part of the application process. Responses are anonymous and help inform our future initiatives. #J-18808-Ljbffr

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