AVS Manager

Job ID: 3095228 | Amazon (China) Holding Company Limited Amazon is looking for an AVS Manager in Retail Business Services (RBS). The AVS Manager at RBS leads Product Family/Marketplace and manages a large group of strategic vendors through a team of Team Leads and Brand Specialists. Key Job Responsibilities Deliver impact to a large group of strategic vendors, both directly and through a team of Team Leads/Brand Specialists reporting to you. Deliver on our commitment to help vendors improve their performance across key retail metrics, ensure their satisfaction with the service and continuously improve the productivity of your team. Work in close collaboration with Vendor Managers, Retail Category leads and in‑country AVS Product Family owners to understand vendors’ needs and define the right goals and targets. Contribute to continuous enhancements and innovation within the service. Lead the team of Managers that looks into strategic and operational aspects of vendors’ business with Amazon. Manage a team of Managers, prioritizing strategic initiatives and providing escalation support as needed. Measure success by the performance of internal teams on input metrics and the impact of vendors on creating a great customer experience. Identify and advise on ways to improve business input metrics that drive growth and improve end‑customer experience in collaboration with other Amazon programs and teams. Act as a thought leader in defining success criteria understanding the business needs of Selling Partners. Contribute to and lead strategic plans and documents for the organization. A Day in the Life Managing a team of Managers, prioritizing strategic initiatives and providing escalation support as needed. Success will be measured by the performance of internal teams on input metrics and by the impact of vendors on creating a great customer experience. Identify, action and/or provide advice on how to improve business input metrics that drive growth and improve end customer experience, in collaboration with other Amazon programs and teams. Act as a thought leader in defining success criteria and understand business needs of Selling Partners in an ever‑changing business environment. Contribute to and lead strategic plans and documents for the organization. Basic Qualifications Bachelor’s degree or higher 10+ years of experience in service delivery, operations, or project management, with the ability to thrive in a fast‑paced, metrics‑driven environment; account management background preferred At least 3 years of experience in people management and complex metrics management, or in managing complex projects Exceptional written and oral communication skills in Japanese, and strong reading and writing skills in English Strong communication and leadership abilities Able to work effectively in an ambiguous, dynamic, and fast‑paced "internet‑speed" environment with tight deadlines A genuine passion for delivering an outstanding customer experience Exceptional skills in data manipulation and analysis High attention to detail with a proven ability to manage multiple, competing priorities simultaneously Language proficiency recommended: English, Japanese, Mandarin Preferred Qualifications Relevant work experience Project management experience and a project management certification Lean Six Sigma certification Overseas work or study experience Experience or skills in an IT or engineering environment MBA Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit accommodations (https://amazon.jobs/content/en/how-we-hire/accommodations) for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner. Posted: June 17, 2025 (Updated 6 minutes ago) Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. #J-18808-Ljbffr