Specialist Hire Controller
1 week ago
We’re the largest family-owned equipment hire company in Australia and New Zealand. $80,304 inc super + profit share ($71,700 base salary + super) With Kennards Hire You Can As a company that’s been around since 1948, we know what matters most: family and it’s at the heart of everything we do. We’re the largest family‑owned equipment hire company in Australia and New Zealand, with more than 2,000 team members located at over 200 sites and branches. Our mission is clear: we want to be the best hire company in the world. We’re committed to growing sustainably and innovating in ways that benefit our people, our customers and our business. At the end of the day, we’re all focused on delivering what we say we will do – make our customers’ jobs easy. About the role As a Specialist Hire Controller, you’ll report to the Specialist Manager and work within our wider Distribution Centre (DC) team. Several specialist businesses operate within the DC, benefiting from shared logistics, repair, and maintenance functions. This role focuses on delivering customer‑centric solutions by showcasing expertise in our specialist equipment and meeting customer expectations. Responsibilities Provide exceptional customer service, living up to our "Every Customer a Raving Fan" value. Assist customers over the phone using our reservation prompt script or in person at the front desk. Create, update, and finalise hire schedules. Coordinate customer hire contracts and branch administration. Recommend complimentary equipment or products to meet customer needs. Maintain strong product knowledge to provide tailored solutions. Process payments for hire schedules, including creation, cycle billing, and completion. Support the branch team by unloading, loading, delivering, servicing, and cleaning equipment. Open and close the branch and clean and maintain the branch showroom, yard, and storage areas as required. About you Previous experience in a customer service role, and a genuine interest in helping others. Strong experience in sales administration. Proven ability to adapt to changing priorities and work conditions, including the ability to work as part of a team and autonomously to complete tasks within required timeframes. Time‑management skills, including the ability to plan ahead and reschedule in accordance with changes in priorities. Interest in mechanics and construction equipment and a desire to learn. Passion for delivering top‑notch customer service. Strong communication and problem‑solving skills. A hands‑on attitude and willingness to support the team. A good understanding of safety and operational procedures. Job benefits & rewards All the training and development you need to build a successful career with us. Pathways to pursue your career, nationally and internationally. Additional financial benefits if you stay with us for more than five years (to say thanks for your loyalty). Opportunity for profit share. Great employee discount rates on our hire gear. Our annual awards night, team BBQs and many other fun social events. As part of the recruitment process, you will be required to complete background checks which may include a police and medical check. So, whether you’re starting out, switching roles, changing industries or ready to make your next career move, With Kennards Hire You Can. Simply hit the Apply button and we look forward to talking with you #J-18808-Ljbffr
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Welshpool, United Kingdom Kennards Hire Full timeA leading equipment hire company is seeking a Specialist Hire Controller in Welshpool, UK. This role involves delivering exceptional customer service, assisting customers with reservations, and managing hire schedules. The ideal candidate will have experience in customer service and sales administration, strong time management, and a passion for mechanics...
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