Senior Account Manager

THE OPPORTUNITY At Katie Loxton and Joma Jewellery, we’re on an exciting journey of global growth and we’re looking for a Senior Account Manager to play a key role in shaping it. This is a high-impact role where you’ll take full ownership of driving wholesale growth, managing some of our most important accounts, and identifying new opportunities across the UK, US and beyond. As Senior Account Manager, you’ll partner with our Senior Wholesale Manager and Head of Sales to define strategies that support our ambitious growth plans. You’ll be trusted to lead senior‑level client relationships, pitch new opportunities, and deliver tailored account plans that drive sales, profitability and long‑term brand visibility. Acting as a commercial lead and market expert, you’ll make data‑driven recommendations that influence business priorities and ensure we remain one step ahead. This role goes beyond account management. You’ll collaborate across Marketing, Creative, Product and Operations to bring collections and campaigns to life for retail partners, making sure every detail, from forecasting to in‑store execution, runs smoothly and supports our brand values. You’ll also mentor and coach junior team members, setting the standard for client engagement, product expertise and commercial acumen. The role is Monday ‑ Friday 9am‑5pm. You’ll enjoy the exciting buzz of our friendly office in Banbury, Oxfordshire three times a week on average with the flexibility to work from home for the remaining two days. BEHIND THE BRANDS We’re a family‑run, entrepreneurial company with an exciting pace of life and a bright and friendly team. We are passionate about creating stunning products with a personal touch and innovating our business behind the scenes. We value creativity, collaboration and integrity. HOW YOU'LL CONTRIBUTE Take full ownership of managing and growing wholesale accounts across key markets, with a strong focus on the UK and US. Build tailored market strategies for each account, adapting to regional trends, retail landscapes and customer behaviours. Proactively identify and pitch new wholesale opportunities, presenting data‑backed business cases that deliver growth while staying true to brand positioning. Lead senior‑level client relationships — from negotiating contracts, exclusives and premium positioning through to regular business reviews and joint growth planning. Develop detailed account plans including assortment strategy, promotional activity and sales targets, ensuring alignment with overall brand and commercial objectives. Take accountability for sales forecasting, seasonal planning and budget management, delivering accurate reporting and actionable insights. Monitor account profitability and ROI of campaigns, reallocating resources where needed to maximise performance and impact. Partner with cross‑functional teams including Marketing, Creative, Product and Operation, to deliver product launches, campaigns and tailored activations for each account. Act as the go‑to expert on products and markets, sharing trend analysis, competitor activity and customer insight to influence business priorities. Anticipate and resolve challenges, from delivery bottlenecks to assortment gaps, maintaining strong client trust and satisfaction. Support Visual Merchandising and Marketing teams to ensure brand representation is premium, consistent and commercially effective in every account. Mentor and coach junior members of the team, reviewing their work, providing feedback and embedding best practices in client management and commercial acumen. Act as a role model for professionalism, product expertise and client engagement, helping to build a high‑performance, growth‑focused sales culture. THE TALENT YOU'LL BRING Proven record of managing key accounts within the fashion, jewellery and gifting sectors, overseeing portfolios across the US as well as the UK market is highly desirable. Ability to take full ownership of a range of regional markets, develop tailored strategies and drive growth, profitability and brand visibility. Expertise in sales forecasting, budget management, KPI achievement and maximising account value through cross‑selling and upselling. Skilled in building and nurturing senior‑level relationships, negotiating contracts, resolving issues and maintaining client trust. Ability to monitor performance, assess ROI, identify opportunities and provide actionable insights to influence business priorities. Effectively partners with marketing, product, operations and supply chain teams to align on account needs and protect brand integrity. Deep knowledge of products, consumer trends and competitor activity; able to translate insights into business cases that grow accounts. Skilled in securing favourable terms, exclusives and premium positioning with key retail partners. Ability to conduct senior‑level business reviews, identify performance gaps and implement strategies to maximise account growth. Strong understanding of market dynamics, consumer behaviour and competitive activity to shape commercial strategy. Ability to proactively resolve account issues, mitigate risks and maintain business continuity under pressure. PERFECTLY PACKAGED A salary of £47,000 ‑ £57,000 DOE + bonus opportunities 33 days holiday including bank holidays rising to 35 with length of service Abroad benefits package including our staff favourite – a very generous staff discount across both our brands. See all of our benefits on our careers portal Opportunities to make an impact as well as learn and develop further An innovative and friendly workplace with a team we’re proud to be part of. Find out more about us and our culture on our careers portal Joma Jewellery was founded in 2008 by Katie and Geoff Loxton, since then we have gone from strength to strength, launching Katie Loxton in 2015 and growing our business beyond the UK. We know that part of that growth comes from the fact that we take diversity and inclusion very seriously. We strive to be the best in our field, and we know that happens by hiring a diverse team and encouraging everyone to be their authentic selves when working with us. We don’t hire based on cultures, preferences, or personalities ‑ it’s what you bring to the team that counts. We are always striving to improve our way of working to be more inclusive, diverse and equal, including encouraging all team members to bring their ideas to the table as we know this is key to our continued success. #J-18808-Ljbffr