Head of Lettings Accounts

Head of Lettings Accounts Welcome to Charters. As part of Lomond, the UK’s leading network of lettings and estate agencies, we’re proud to serve our communities through 16 offices and a dedicated team of over 200 property professionals. With deep industry expertise and strong local knowledge, we help people find, sell and let property with confidence. We have an exciting opportunity to join our busy, productive, forward‑thinking team as our Head of Lettings Accounts. This position is based in Charters Head office in Chandlers Ford and has an OTE range of £38,000 - £40,000. About the Role As Head of Lettings Accounts, you will lead the financial operations of our busy lettings accounts department. This is a key leadership position responsible for ensuring the accuracy, efficiency, and compliance of all client accounting processes while delivering exceptional service to landlords, tenants, and internal stakeholders. Key Responsibilities Manage all lettings‑related financial processes, ensuring accuracy and timely updates. Oversee tenant and landlord queries, maintaining comprehensive knowledge of company services. Prepare financial reports on lettings income, expenditure, arrears, and account performance. Manage payments to landlords, contractors, and third parties. Conduct regular bank and account reconciliations. Lead, mentor, and develop accounts lettings team. Act as the primary point of contact for lettings‑related financial queries. Review, refine, and enhance existing financial systems and processes. Ensure compliance with industry regulations including AML, data protection, and landlord/tenant legislation. Maintain high levels of client satisfaction through clear communication and efficient service. Focus on collection of overdue funds from both, Landlords, Tenants and third parties. What We’re Looking For: 3–5 years’ experience in accounts or a similar finance role, ideally degree‑qualified or AAT Level 3 (or equivalent). Proven experience in a senior, supervisory, or management role with responsibility for coaching and developing staff. Property or Lettings Industry experience beneficial Strong leadership capability with a passion for building high‑performance teams. Commercially astute with strong financial acumen. Excellent communication and influencing skills, confident when engaging colleagues, clients, and external partners. Data‑driven with the ability to interpret financial and performance metrics and turn insights into improvements. Proactive, adaptable, and resilient, able to handle multiple priorities in a fast‑paced environment. Why Join Charters? At Charters, we believe in taking care of our people. Through our LOMONDLife engagement platform, we offer a fantastic range of benefits to support your wellbeing, growth, and work‑life balance. Benefits Discounts at over 900 retailers through our smart spending app. Access to a wellbeing centre with resources for fitness, nutrition, mental health, and financial wellbeing. Free counselling support via our Employee Assistance Programme. Annual leave purchase scheme – buy up to an extra 5 days’ holiday. Smart Tech Scheme for the latest gadgets and appliances. Cycle2Work Scheme to support greener commuting. Enhanced Family Friendly Leave (maternity, paternity, adoption & IVF). Competitive base pay aligned with market rates plus commission and performance bonuses for many roles. Recognition of service milestones with special celebrations. Pension scheme to help plan for your future. Professional development fully supported, including funded qualifications. A fun, friendly culture with regular company socials work hard, socialise harder Inclusion Matters We are committed to creating a diverse and inclusive workplace. We welcome applicants from all nationalities, backgrounds, abilities, and perspectives. #J-18808-Ljbffr