Care Assistant

Be among the first 25 applicants.Job DescriptionJob Title: Care AssistantContract Type: PermanentSalary: £25,673.65 per annum (pro rata)Working Hours: 22.5 hours per weekWorking Pattern: Shifts Monday–Sunday 07:00‑22:00, including weekends and bank holidaysLocation: Harbour Place, WorkingtonIf you share our values and are excited about making a significant impact at Riverside, please attach a current CV and covering letter. We recruit to potential, not just on skills and experience, so we encourage you to apply even if you don’t meet all the essential criteria on the job description. Riverside will not sponsor visas; we will not apply for further sponsorship.Start DateMonday 5 January 2026.The difference you will make as a Care AssistantYou will provide assistance to residents in need of physical personal care and carry out individual tasks with residents in line with their support plans, to maintain or improve their quality of life and to recognise signs of distress in residents. You will work with the team to identify and assess positive ways to reduce distress and give residents control over their lives wherever possible.About YouExperience of working in a customer focused, residential environment, offering personal care to a diverse group of peopleAn awareness of housing and Health and Safety legislation and regulation National Care Standards AwarenessFlexibility to work hours to meet customer and business needs, which may include working outside of normal office hours and lone workingWhy Riverside?At Riverside, we’re a housing association with a difference – enhancing the everyday for all our customers. For 90 years, we’ve been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives. We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us.Working With Us, You’ll EnjoyCompetitive pay & generous pension28 days holidays plus bank holidays (pro‑rata)Flexible working options availableInvestment in your learning, personal development and technologyA wide range of benefitsRole ProfileWork as part of a committed and compassionate team, delivering an outstanding experience to customers whilst being supported by your colleagues and Line ManagerRecognise and identify each individual customer’s needs to ensure a person‑centred approach and that the customer is at the heart of everything we do by:Delivering and enabling customers to meet the aspirations within their individual support plans, whilst keeping up‑to‑date information on customers’ changing needsProviding direct personal care to customers in line with Care Quality Commission (CQC) definitions including showering, shaving, toileting, continence management and personal hygiene (training provided)Helping customers to go to bed, wake up, dress and maintain their personal appearance.Safely helping with customer’s mobility difficulties and using assessed equipment, aids or other manual handling equipmentAdministering and supporting medication for customersAssisting with preparation of meals, snacks and drinks where necessaryWorking with customers to provide light general household domestic duties, for example – cleaning, laundry, ironing, etc.Helping customers with the management of their personal affairs when this is part of their individual support plan e.g. reading letters, managing utilities, handling small amounts of money for shoppingCommunicate clearly, building trusted relationships with customers and their wider support network (family, friends, GPs, Social Worker, etc.)Provide companionship to customers, engaging in conversation to build genuine and trusted relationshipsEncourage customers to participate in social activities and feel part of the communityEnsure customers are safe at all times by carrying out all of your duties within Riverside’s Policy and Procedure framework e.g. health & safety, equal opportunities, cash handling, etcTake pride and initiative in working with customers to meet their needs, creating a safe, comfortable and respectful living environmentMaintain detailed, accurate records of care and medication support provided, as well as tasks undertakenPromptly respond to and report any concerns relating to the care, support, well‑being or behaviour of customers to a manager, making comprehensive records, ensuring customer confidentiality is observed at all timesRecognising any signs of abuse and immediately reporting them to a manager, ensuring local safeguarding procedures are followedRecord all complaints and proactively talk through the complaints procedure with customersDeliver your role in line with the Riverside company values – “Our Riverside Way”Other InformationYou will be required to work a range of shifts on a 24 hour, 7 days per week rota basisYou will undertake regular training to enable you to deliver your role safelyFrom time to time you may be required to undertake additional duties and responsibilities of an equivalent nature, in consultation with your Line ManagerPerson SpecificationEssentialExperience of working in a team and communicating positively with other peopleExperience of being able to organise tasks and plan accordingly whilst dealing with peopleBe caring, empathetic, flexible and have a resilient, can‑do attitudeAble to use initiative and have confidence to make and act on decisionsBasic administrative skills & IT Skills (including proficiency in Microsoft Office)DesirableAwareness of CQC standardsExperience of providing direct care to a diverse group of customersAbout UsRiverside is one of the UK’s leading not‑for‑profit social housing and regeneration organisations, owning or managing around 75,000 homes from Irvine to Kent. We are a leading provider of supported housing services, particularly for those affected by homelessness, and our track record of transforming lives and revitalising neighbourhoods dates back over 90 years. We have plans to build over 15,000 affordable homes over the next decade. #J-18808-Ljbffr