Customer Experience Specialist

2 days ago

Coventry, United Kingdom Net Zero Evolution Full time

This range is provided by Net Zero Evolution. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Base pay range Direct message the job poster from Net Zero Evolution Customer Support Administrator — EV Vehicles Our client is a fast-growing UK-based electric motorcycle manufacturer reshaping urban transport. Known for award‑winning lightweight models and rapid product development, the business has grown from a small start‑up to a multi‑market EV brand in just a few years. They design and build their bikes in the UK, backed by a team with deep motorcycle and engineering pedigree. The culture is ambitious, hands‑on, and mission‑driven, with a shared focus on innovation, customer experience, and sustainable mobility. Responsibilities Be the brand voice across email, phone, and digital channels. Handle customer queries, set expectations, and follow issues through to resolution. Track and coordinate live and upcoming deliveries with internal teams and partners. Process sales and service orders daily, ensuring records are accurate and complete. Document all customer interactions, bookings, and delivery notes. Maintain ERP data and daily postings. Process returns, replacements, and refunds. Submit EV grant applications accurately and on time. Activate tracker devices and support customers with third‑party providers where needed. Maintain strong relationships with logistics and service partners to keep SLAs on track. Suggest improvements to workflows and customer processes. Flag recurring issues and contribute to FAQs and support guides. Support the team with additional operational tasks as required. Profile Experience in customer service or a customer‑facing admin role (automotive/manufacturing/logistics/hospitality helpful but not essential). Able to commute to the Midlands. Confident with ERP/SAP, CRM systems, and Microsoft Office. Strong communicator with excellent attention to detail. Organised, proactive, and adaptable in fast‑moving environments. Customer‑focused with a problem‑solving mindset. Bonus: Full UK driving licence. Why Join? You’ll be part of an ambitious, supportive team where everyone has equity and a real voice. This is a rare chance to help shape the customer experience of an exciting, fast‑scaling EV brand that’s already made a big impact in the industry—and is just getting started. Seniority level Entry level Employment type Full‑time Job function Customer Service and Administrative Industries Motor Vehicle Manufacturing and Appliances, Electrical, and Electronics Manufacturing #J-18808-Ljbffr

  • Customer Experience Specialist

    2 weeks ago

    Coventry, United Kingdom Star OUTiCO Full time

    **Coventry and Warwickshire | Cardiovascular** An exciting opportunity to join a team of Customer Experience Specialists! The successful applicants will act as the primary point of contact for HCPs and delivering personalized customer experience. **Company Overview**: Our client is a global pharmaceutical company with an impressive reputation for...

  • Customer Experience

    2 weeks ago

    Coventry, United Kingdom Bruker Full time

    Overview: Today, worldwide more than 8500 employees are working on this permanent challenge at over 90 locations. Bruker offers differentiated, high-value life science and diagnostics systems and solutions in preclinical imaging, clinical phenomics research, proteomics and multiomics, spatial and single-cell biology, functional structural and condensate...

  • Customer Experience Specialist

    6 days ago

    Coventry, Coventry, United Kingdom Net Zero Evolution Full time £28,000 - £38,000 per year

    Customer Support Administrator — EV VehiclesOur client is a fast-growing UK-based electric motorcycle manufacturer reshaping urban transport. Known for award-winning lightweight models and rapid product development, the business has grown from a small start-up to a multi-market EV brand in just a few years. They design and build their bikes in the UK,...

  • Employee Experience Specialist

    6 days ago

    Coventry, United Kingdom Coventry University Full time

    The Employee Experience Team is a newly formed team and is part of the wider People Team directorate. The main focus of the Employee Experience Team will be to create and deliver a range of initiatives and interventions to support the 2030 corporate plan. The role of Employee Experience Specialist will report into the Head of Employee Experience and will...

  • Customer Experience Director

    8 hours ago

    Coventry, United Kingdom Stonewater Full time

    Job DescriptionCustomer Experience DirectorLocation: RemoteSalary: £94,671.46 per annumClosing Date: 19 December 2025We’re on the hunt for a Customer Experience Director to lead our customer facing housing management teams. If you have a proven track record of delivery and you’re decisive, tenacious, collaborative, resilient and relentlessly passionate...

  • Customer Experience Director

    4 days ago

    Coventry, Coventry, United Kingdom Stonewater Full time

    We're on the hunt for a Customer Experience Director to lead our customer facing housing management teams. If you have a proven track record of delivery and you're decisive, tenacious, collaborative, resilient and relentlessly passionate about great customer service – it could be youWe're looking for an open minded, credible, talented leader to join our...

  • Customer Experience Director

    1 day ago

    Coventry, United Kingdom Stonewater Full time

    Customer Experience Director Location: Remote Salary: £94,671.46 per annum Closing Date: 19 December 2025 We’re on the hunt for a Customer Experience Director to lead our customer facing housing management teams. If you have a proven track record of delivery and you’re decisive, tenacious, collaborative, resilient and relentlessly passionate about great...

  • Business Development Manager UK

    4 days ago

    Coventry, United Kingdom GES - Global Experience Specialists Full time

    Full details of the job.VacancyVacancy Business Development Manager UK - Custom BuildJob Reference NumberJob Reference Number VN1243Employment TypeEmployment Type PermanentJob AdvertAre you an experienced Business Development Manager who is passionate about building relationships with new clients? Do you have extensive experience within the Exhibitions...

  • Customer Service Specialist

    4 days ago

    Coventry, United Kingdom Fox ESS Full time

    We are looking for a Customer Service Specialist to assist our customers with technical problems when using our products and services. Your responsibilities would include resolving customer queries, recommending solutions and guiding product users through features and functionalities. To be successful in this role, you should be an excellent communicator...

  • Customer Support Specialist

    6 days ago

    Coventry, United Kingdom Contechs Full time

    **Position Title: Customer Support Specialist** **Duration: 12 Month Rolling Contract** **Location: Whitley** **Division: Sales & Marketing** **Working for our high profile client in the Automotive Business.** **£21.70 per hour (inside IR35 - Umbrella Rate)** **Position Description**: - As a Customer Experience Advisor, you'll be a knowledgeable...