Lead Field Service Engineer

5 days ago


Hounslow, United Kingdom VeloMini Full time

Lead Field Service Engineer - M25 Corridor VeloMini Hounslow, England, United Kingdom Rapiscan Systems is a global leader in detection technology, delivering advanced cargo and vehicle inspection solutions for ports, borders, military sites, high-security facilities, and checkpoints. Our cutting‑edge X‑ray systems range from low to high energy, helping customers combat terrorism, drug smuggling, illegal immigration and trade fraud. With a commitment to innovation, quality and reliability, we provide best‑in‑class imaging performance and operator satisfaction. The Role We are seeking a Lead Field Service Engineer to oversee installation, maintenance and repair of Rapiscan products across the UK and EMEA. In addition to hands‑on technical work, you will manage a regional team of 5–10 Field Service Engineers, ensuring exceptional service delivery and customer satisfaction. Key Responsibilities Lead and coordinate a regional team of Field Service Engineers in daily service activities. Manage administrative tasks including stock control, preventive maintenance schedules and shift rotas. Act as the primary point of contact for customer liaison and issue resolution. Communicate service updates and documentation effectively to the team via meetings, calls and emails. Conduct annual performance reviews and support continuous professional development. Maintain accurate training records and ensure timely re‑certifications. Collaborate with senior management on initiatives and report achievements and concerns. Promote a culture of safety and compliance, including risk assessments. About You Strong technical background with leadership aspirations; training and mentoring provided. Excellent communication, organisational and administrative skills. Previous experience in a customer‑facing role. Solid electronics and computer knowledge, including Microsoft Office proficiency. Extensive experience supporting field‑based teams servicing high‑tech security systems. Recognised engineering qualifications (BTEC, City & Guilds HNC or equivalent). Ready to lead and make an impact? Apply now and join a team that’s shaping the future of security technology. #J-18808-Ljbffr



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