Current jobs related to Senior Technical Support Engineer - Glasgow, Glasgow City - Resource Data Management

  • Technical Support Engineer

    2 weeks ago

    Glasgow, Glasgow City, United Kingdom Be-IT Full time

    Technical Support Engineer (Graduate Role)Be-IT are working with a Scottish based client who is a leader in their sector. They are seeking a Technical Support Engineer. Based at their Head Office in Glasgow, this role is ideal for someone with a passion for technology and who is eager to contribute to software testing, documentation, and training...

  • Senior Welding Engineer

    2 weeks ago

    Glasgow, Glasgow City, United Kingdom First Technical Recruitment Full time

    Senior Welding Engineer - Based in Glasgow - PermanentOur Client has a requirement for a Senior Welding Engineer, who will be required to work on a Permanent basis in Glasgow.Responsibilities include the delivery of activities such as R&D, welding procedure qualification, development and implementation at fabrication site. Duties include:Reviewing and...

  • Senior Technical Support Engineer

    1 week ago

    Glasgow, Glasgow City, United Kingdom Morgan Philips Group Full time

    Senior Technical Support Engineer (UK867415)1 week ago Be among the first 25 applicantsAbout this clientA global energy and building controls specialist, trusted by the world's leading retailers and blue chip companies to deliver sustainable control and remote monitoring solutions. With strategically positioned offices worldwide, and a carefully selected...

  • Senior Technical Support Engineer

    2 days ago

    Glasgow, Glasgow City, United Kingdom JR United Kingdom Full time

    Social network you want to login/join with:Senior Technical Support Engineer (UK867415), RenfrewshireClient:Location:Renfrewshire, United KingdomJob Category:OtherEU work permit required:YesJob Views:8Posted:18.04.2025Expiry Date:02.06.2025Job Description:About this clientA global energy and building controls specialist, trusted by the world's leading...

  • Technical Sales Engineer

    7 days ago

    Glasgow, Glasgow City, United Kingdom Rise Technical Recruitment Limited Full time

    Technical Sales Engineer£35'000 - £40'000 OTE £60'000 + Commission + Car + Training + Excellent Company BenefitsHome Based, Scotland (Glasgow, Edinburgh, Paisley, East Kilbride, Livingston and Surrounding Areas)Are you from a Technical Sales or Solutions Sales background? Are you looking for the chance to dramatically increase your earnings with an OTE of...

  • Technical Support Engineer – Heating

    4 days ago

    Glasgow, Glasgow City, United Kingdom TN United Kingdom Full time

    Social network you want to login/join with:Technical Support Engineer – Heating, Glasgowcol-narrow-leftClient:White RecruitmentLocation:Glasgow, United KingdomJob Category:Other-EU work permit required:Yescol-narrow-rightJob Reference:c16c7cb71debJob Views:9Posted:26.04.2025Expiry Date:10.06.2025col-wideJob Description:Technical Support Engineer –...

  • Technical Support Engineer – Heating

    1 week ago

    Glasgow, Glasgow City, United Kingdom TN United Kingdom Full time

    Social network you want to login/join with:Technical Support Engineer – Heating, Glasgowcol-narrow-leftClient:White RecruitmentLocation:Glasgow, United KingdomJob Category:Other-EU work permit required:Yescol-narrow-rightJob Reference:c16c7cb71debJob Views:9Posted:26.04.2025Expiry Date:10.06.2025col-wideJob Description:Technical Support Engineer –...

  • Lead Quality Engineer

    4 days ago

    Glasgow, Glasgow City, United Kingdom Rise Technical Recruitment Full time

    Lead Quality Engineer / Quality ManagerSalary: 40,000 – 50,000 + Career Progression + Full QM Technical Training + 30 Days Holiday rising to 35 with service + Performance related Bonuses + Medical Care SchemeLocation: Factory based, Commutable from Bridgwater, Taunton, Highbridge, Weston–Super–Mare, Glastonbury, and surrounding areasAbout the RoleAre...

  • Technical Services Engineer

    2 weeks ago

    Glasgow, Glasgow City, United Kingdom Sampled Full time

    Sampled Motherwell, Scotland, United KingdomJoin or sign in to find your next jobJoin to apply for the Technical Services Engineer / Senior Engineer role at Sampled1 week ago Be among the first 25 applicantsCompany OverviewSampled enables clients to advance human health by leveraging active biological samples through preservation, immortalization and...

  • Senior Mechanical Engineer

    2 days ago

    Glasgow, Glasgow City, United Kingdom Innovate Full time

    Senior Mechanical EngineerLocation: Glasgow – HybridWhat will you be doing as a Senior Mechanical Engineer:As a Senior Mechanical Engineer, you will deliver engineering design solutions and ongoing support for our military product range. Acting as the team's technical lead, you will drive the development of new product designs to meet client specifications...

Senior Technical Support Engineer

2 weeks ago

Glasgow, Glasgow City, United Kingdom Resource Data Management Full time

Resource Data Management (RDM) is seeking a motivated and skilled Senior Technical Support Engineer with refrigeration knowledge to join our dynamic team. Based at our Head Office in Glasgow, this role is ideal for someone with a passion for technology and a solid understanding of refrigeration systems who is eager to contribute to software testing, documentation, and training efforts.

Responsibilities

  • Provide after-sales support for the entire range of RDM products, serving as the senior escalation point and subject matter expert for all technical enquiries.
  • Lead the testing of the most complex RDM products, providing detailed feedback to engineering and development teams to ensure product readiness and reliability before market launch.
  • Take full ownership of resolving escalations at all levels, from entry-level to the most complex technical issues, ensuring timely and effective solutions while maintaining high customer satisfaction.
  • Deliver training to all levels of technical support staff, from entry-level to mid-level RDM support, ensuring consistent knowledge transfer and skill development across the team.
  • Oversee the creation, updating, and maintenance of technical documentation, ensuring it meets the needs of internal teams and end users, and reflects the latest product features and functionality.
  • Diagnose and troubleshoot hardware and software issues, escalating complex problems when necessary.
  • Collaborate with the product development team to provide feedback based on customer experiences and support interactions.

Qualifications

  • Strong knowledge of refrigeration systems and principles.
  • Familiarity with HVACR systems, controls, and energy management solutions.
  • Excellent problem-solving and diagnostic skills.
  • Strong team player with the ability to work closely with various other departments.
  • Ability to work effectively both independently and as part of a team.
  • Ability to manage multiple tasks and prioritise effectively in a fast-paced environment.
  • A strong technical background in controls systems and products.
  • Strong verbal and written communication skills for reports and customer interactions.

Working hours

This is an office-based role at our Glasgow Head office. Core hours are Monday to Friday 13.30 to 10pm with an hour's lunch break.

Competitive salary starting at 35k based on experience, with benefits package includes Company Pension, Death in Service Insurance Cover at 3 x Salary, Annual Profit Related Bonus, Annual salary review, and optional healthcare.

How to Apply

Please submit your CV and a cover letter detailing your experience and why you are a great fit for this role to hr@resourcedm.com.

Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Information Technology

Industries

Appliances, Electrical, and Electronics Manufacturing

#J-18808-Ljbffr