Customer Excellence Team Manager
1 day ago
Company DescriptionExperian is a global data and technology company, powering opportunities for people and businesses around the world. We help to redefine lending practices, uncover and prevent fraud, simplify healthcare, create marketing solutions, and gain deeper insights into the automotive market, all using our unique combination of data, analytics and software. We also assist millions of people to realize their financial goals and help them save time and money. We operate across a range of markets, from financial services to healthcare, automotive, agribusiness, insurance, and many more industry segments. We invest in people and new advanced technologies to unlock the power of data. As a FTSE 100 Index company listed on the London Stock Exchange (EXPN), we have a team of 22,500 people across 32 countries. Our corporate headquarters are in Dublin, Ireland. Learn more at experianplc.com.Job DescriptionAre you passionate about leading people and creating exceptional customer experiences? At Experian, we believe that great leadership starts with empathy, integrity, and a commitment to helping others excel. We're looking for a Customer Experience Team Manager to report into the Contact Centre Manager who can bring out the best in their team and promote a culture where everyone feels they belong.What You’ll DoLead with purpose, coaching your team to reach their full potential.Create a high-performing, inclusive environment where everyone feels supported.Improve performance through clear goals, regular feedback, and a focus on continuous improvement.Champion customer outcomes, removing barriers, solving problems, and collaborating across teams to provide outstanding service.Ensure compliance and governance are always met, with accurate documentation and reporting.Welcome new ideas and foster a learning mindset.QualificationsA genuine experience with people development and team success.Previous people management experience, preferably within a Contact Centre or Customer Service environment.Strong communication and organisational skills, with a keen eye for detail.An inclusive leadership style that values collaboration, curiosity, and new ideas.Strategic thinking aligned with Experian's values and customer‑first approach.Comfortable managing deadlines and driving results in a fast‑paced environment.Mindful leadership and a desire to positively empower others.Benefits Package IncludesHybrid working – Nottingham based twice per week (Monday & Tuesday)Great compensation package and discretionary bonus planCore benefits include pension, Bupa healthcare, ShareSave scheme and more25 days annual leave with 8 bank holidays and 3 volunteering days (additional leave available)Equal Opportunity StatementExperian is proud to be an Equal Opportunity and affirmative action employer. Innovation is an important part of Experian's DNA and practices, and our diverse workforce drives our success. Everyone can succeed at Experian and bring their whole self to work, irrespective of their gender, ethnicity, religion, colour, sexuality, physical ability or age. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity. #J-18808-Ljbffr
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Customer Excellence Team Manager
3 weeks ago
Nottingham, United Kingdom Experian Full timeCompany DescriptionExperian is a global data and technology company, powering opportunities for people and businesses around the world. We help to redefine lending practices, uncover and prevent fraud, simplify healthcare, create marketing solutions, and gain deeper insights into the automotive market, all using our unique combination of data, analytics and...
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Customer Excellence Team Manager
2 weeks ago
Nottingham, United Kingdom Experian Full timeAre you passionate about leading people and creating exceptional customer experiences At Experian we believe that great leadership starts with empathy integrity and a commitment to helping others excel. Were looking for a Customer Experience Team Manager to report into the Contact Centre Manager who can bring out the best in their team and promote a culture...
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Customer Excellence Team Manager
2 weeks ago
Nottingham, United Kingdom 3C Deutschland GmbH Full timeExperian is a global data and technology company, powering opportunities for people and businesses around the world. We help to redefine lending practices, uncover and prevent fraud, simplify healthcare, create marketing solutions, and gain deeper insights into the automotive market, all using our unique combination of data, analytics and software. We also...
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Customer Excellence Team Manager
5 days ago
Nottingham, United Kingdom Back on Track! Solutions Full timeCompany Description Experian is a global data and technology company, powering opportunities for people and businesses around the world. We help to redefine lending practices, uncover and prevent fraud, simplify healthcare, create marketing solutions, and gain deeper insights into the automotive market, all using our unique combination of data, analytics and...
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Customer Excellence Team Manager
3 days ago
Nottingham, Nottingham, United Kingdom Experian Full timeCompany DescriptionExperian is a global data and technology company, powering opportunities for people and businesses around the world. We help to redefine lending practices, uncover and prevent fraud, simplify healthcare, create marketing solutions, and gain deeper insights into the automotive market, all using our unique combination of data, analytics and...
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Customer Excellence Team Manager
5 days ago
Nottingham, Nottingham, United Kingdom Experian Full timeCompany Description Experian is a global data and technology company, powering opportunities for people and businesses around the world. We help to redefine lending practices, uncover and prevent fraud, simplify healthcare, create marketing solutions, and gain deeper insights into the automotive market, all using our unique combination of data, analytics and...
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Customer Excellence Team Manager
4 days ago
Nottingham, Nottingham, United Kingdom Experian Full timeCompany Description Experian is a global data and technology company, powering opportunities for people and businesses around the world. We help to redefine lending practices, uncover and prevent fraud, simplify healthcare, create marketing solutions, and gain deeper insights into the automotive market, all using our unique combination of data, analytics and...
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Customer Excellence Team Manager
5 days ago
Nottingham, Nottingham, United Kingdom Experian Full timeCompany Description Experian is a global data and technology company, powering opportunities for people and businesses around the world. We help to redefine lending practices, uncover and prevent fraud, simplify healthcare, create marketing solutions, and gain deeper insights into the automotive market, all using our unique combination of data, analytics and...
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Customer Excellence Team Manager
6 days ago
Nottingham, Nottingham, United Kingdom Experian Full timeCompany Description Experian is a global data and technology company, powering opportunities for people and businesses around the world. We help to redefine lending practices, uncover and prevent fraud, simplify healthcare, create marketing solutions, and gain deeper insights into the automotive market, all using our unique combination of data, analytics and...
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Customer Excellence Team Manager
6 days ago
Nottingham, Nottingham, United Kingdom Experian Full timeCompany Description Experian is a global data and technology company, powering opportunities for people and businesses around the world. We help to redefine lending practices, uncover and prevent fraud, simplify healthcare, create marketing solutions, and gain deeper insights into the automotive market, all using our unique combination of data, analytics and...
