Customer Relations Manager

2 weeks ago

Caldecote, United Kingdom Care Concern Full time

Dual Site Customer Relations Manager Sales & Marketing – Hertfordshire Contract: Full Time | Salary: £36,000 per annum | Shift type: Days | Contracted hours: 40 Dual Site Customer Relations Manager – Hertfordshire – 40 hours per week – £36,000 per annum + bonus Are you a personable, high-energy professional with a talent for building relationships? Do you enjoy helping people make important decisions while providing reassurance, clarity, and empathy? What You’ll Be Doing Be the first point of contact for families, providing expert guidance with warmth and professionalism. Build strong local knowledge and networks to connect families to the care they need. Conduct engaging, personalised tours of each home, showcasing services, facilities, and community. Collaborate with care and management teams to coordinate assessments, admissions, and contracts. Maintain an excellent visitor experience and manage family communications, ensuring smooth transitions. Support marketing initiatives, community engagement, and local partnerships to raise awareness of both homes. Track and manage enquiries effectively, providing insights to improve conversion and service delivery. Why Join Us This role is more than just a customer-facing position – it’s a chance to genuinely support families at one of the most important moments in their lives. You’ll join a supportive, values-led team with a competitive salary of £36,000 and OTE of £6,500. Full training and ongoing support will help you excel, while working across two communities allows you to make a wider impact. What We’re Looking For Excellent communicator with a warm, confident, and professional manner. Strong local knowledge of Hertfordshire, ideally with established networks. Experience in sales, customer service, or family liaison roles; care sector experience is advantageous. Highly organised, proactive, and comfortable managing a dual-site schedule. IT literate and confident using CRM systems and reporting dashboards. Self-motivated, energetic, and driven to deliver results. All appointments are subject to an enhanced DBS check. About Us You’ll be joining a values-led care home that’s part of the Care Concern Group, a family-owned provider with over 130 care homes across the UK. We’re expanding rapidly and are committed to delivering high-quality care and support to our residents. If you’re ready to take on a rewarding role in a growing and supportive environment, we’d love to hear from you. We believe in delivering care to the highest standard, and our five core values guide everything we do: Trust | Respect | Passion | Kindness | Inclusivity. Location Covered White House in Letchworth Garden City SG6 1QL & Penrose Court care home in Biggleswade SG18 8UA Reporting to Regional Director Make first impressions count and guide families with confidence. Apply today to become our Dual Site Customer Relations Manager in Hertfordshire. #J-18808-Ljbffr

  • Customer Relations Manager

    2 weeks ago

    Caldecote, United Kingdom Care Concern Group Full time

    ResponsibilitiesBe the first point of contact for families, providing expert guidance with warmth and professionalism.Build strong local knowledge and networks to connect families to the care they need.Conduct engaging, personalised tours of each home, showcasing services, facilities, and community.Collaborate with care and management teams to coordinate...

  • Dual-Site Family Relations Manager

    2 weeks ago

    Caldecote, United Kingdom Care Concern Full time

    A reputable care home provider in Hertfordshire seeks a Dual Site Customer Relations Manager to connect families with necessary care. Key responsibilities include guiding families through services, conducting facility tours, and maintaining communications. The ideal candidate will have strong communication skills, local knowledge of Hertfordshire, and...

  • Deputy General Manager

    6 days ago

    Caldecote, United Kingdom Hickorys Smokehouse Full time

    Start an exciting new chapter in your hospitality career at Hickory's Smokehouse - We are thrilled to have been recently crowned the ‘Best Pub Employer' for 2025 at The Publican Awards! Apply (by clicking the relevant button) after checking through all the related job information below.Join us as a Deputy General Manager and we can offer you a generous...

  • Deputy General Manager

    2 weeks ago

    Caldecote, United Kingdom Hickorys Smokehouse Full time

    Start an exciting new chapter in your hospitality career at Hickory's Smokehouse - We are thrilled to have been recently crowned the ‘Best Pub Employer' for 2025 at The Publican Awards! Apply (by clicking the relevant button) after checking through all the related job information below.Join us as a Deputy General Manager and we can offer you a generous...

  • Family Care Liaison Manager — Hertfordshire

    2 weeks ago

    Caldecote, United Kingdom Care Concern Group Full time

    A family-owned care provider in the UK is seeking a Customer Liaison professional to be the first point of contact for families. The ideal candidate will possess strong local knowledge and experience in sales or customer service. This role offers competitive compensation of £36,000 plus OTE of £6,500, alongside full training and support. Candidates will...

  • Hygiene Lead

    6 days ago

    Caldecote, United Kingdom MCCORMICK UK LIMITED Full time

    Hygiene LeadBelow, you will find a complete breakdown of everything required of potential candidates, as well as how to apply Good luck.Peterborough, UKReporting to the Quality Manager, the Hygiene Lead will oversee all hygiene activities at McCormick Peterborough facility, ensuring compliance with quality, food safety, and operational standards. The role is...

  • Supervisor

    6 days ago

    Caldecote, United Kingdom TC Facilities Management Full time

    **About The Role**: TC Facilities Management are looking for a working Supervisor to lead the cleaning team in a Cambridge Tech companies new office. **Job Purpose** To manage a team of operatives and ensure service delivery standards and specifications are met, within budget and build a strong client relationship. **Major Accountabilities** - To ensure...

  • Cleaner

    41 seconds ago

    Caldecote, United Kingdom TC Facilities Management Full time

    About The Role TC Facilities Management is currently recruiting for a Cleaner to join our team to help support our clients. You will need transport to get to this site Location: Calecote, CB23 7FW Shifts: 5 days 17:30 to 20:00 Mon - Fri Pay: £12.21 What will you be doing? * General cleaning of our customer's site * You must be able to work to deadlines...

  • Recruitment Consultant

    10 minutes ago

    Caldecote, Milton Keynes, United Kingdom Ganymede Solutions Full time

    Principal / Recruitment Consultant - Energy Division Location: Newport Pagnell Package: Up to £35,000 basic (DOE) + Up to £5,000 car allowance + uncapped commission + agile working Hiring for 2026! Make your next career move your best one yet. Step into one of the fastest-growing markets in the UK and build a career with real impact. At Ganymede...